Password Reset Asking for One-Time Password?

[Kaitlen]

UPDATE : He found his emergency removal password, but in order to use it, he has to type in his current login information. How can he do this without knowing his current password? The password reset doesnt have a space for emergency removal password.

I'm pretty sure in that case, you would need to speak to the support center via phone or chat to get that fixed.
As long as he knows his account details and has that emergency password removal string, it should be a fairly quick process.

You do need to have your current account password to use the emergency removal password for the security token.