I am from Singapore and I have an EU account

[MortalWare]

I've pre-ordered the digital CE via Greenmangaming since they sent me a 25% off code for Heavensward. They are a UK seller so the key should work on EU account.

[Faultdron]

We apologise for the time it took us to get an update for those of you unable to purchase Heavensward from the European Square Enix Online Store.

Unfortunately, due to territory sales and logistical restrictions the Square Enix Online Stores are unable to serve certain South East Asian territories. Specifically these restrictions relate to the sale of certain goods, transport, customs, and licensing, which is why there are a multitude of import stores specialising in these affected territories.
In order to purchase Heavensward we advise customers to connect with their local import retail stores.

Please accept our sincere apologies for the inconvenience.

Disappointing but thanks for the answer at least.

EU version is also up on play-asia if anyone is using that. Currently they only have physical copy of PS4 and PC version for preorder.

[KuriLing]

I've tried using VPN on GMG but it keeps on giving me an error every time I try to use my credit card. I have 3 different credit cards and all of them say I can't use them... What kind of VPN do you guys use to get you guys to be able to buy them?

[Yukiko]

I am from South East Asia and I am interested in digital download.
Why SE can't just give us the options on mogstation to select the products (digital) and charge us like how the subscription charge works? Or like how standard is upgrade to CE in the past?

Agree, and for digital downloads there is no excuse!
Sorry SE, you cant throw the ball always to countries with licensing or territorial restrictions.

Physical Edition is one thing (shipping), but digital is another!

[Stigmar]

Simple solution SE make the just keys buyable at a discount through your mogstation, it could be tied to the account upon purchase immediately so there no fear of reselling and since its not software physical or digital just a expanded service and since your cash shop doesn't care which country we are in it would not be subjected to the EU trade laws, but make it clear its just a key and then all we need it just buy install files from our countries/stores we live in as the data is the bloody same believe me I compared them sure we are playing a little more but atleast we can play the game with out jumping through lots of hoops.

Please consider this option and pass it up to your sales team as I believe it will 1. make you a lot of money in the future 2. Make everyone happy.

[MortalWare]

I would have much rather they just held off all pre-orders until they had sorted them out for all territories. This is just causing too much negative press for the game at the moment.

[Evangela]

It's so funny that SE is a global company but they're doing so horrible when it comes to doing business with non-NA-non-EU-non-JP customers.

they don't ship to our countries, they denied credit cards from our countries, etc.

[Bishop81]

It's so funny that SE is a global company but they're doing so horrible when it comes to doing business with non-NA-non-EU-non-JP customers.

they don't ship to our countries, they denied credit cards from our countries, etc.

This is one area where Blizzard is better than SE.

Even though WoW is "unsupported" in SEA, they don't actively try to prevent you from buying their products with region lockouts or CC region checks.

You can get almost any Blizzard product via their store or their Battle.net launcher, no fuss, no hoops to jump through, no faking of address just to sign up ... Etc.

[Airget]

It's going to take some research if I can find any information on it but you have to remember Blizzards is an American business and SE is a japanese business. This means that the laws work differently because of the country of origin. If I can find out why japanese companies potentially have more strict laws with exporting goods I'll either edit this message or respond again but it's hard to compare two companies from different countries because each country does have it's own laws and guidelines for economics and sales.

[Azriel_Lockhart]

I've tried using VPN on GMG but it keeps on giving me an error every time I try to use my credit card. I have 3 different credit cards and all of them say I can't use them... What kind of VPN do you guys use to get you guys to be able to buy them?

I paid using paypal and it works without error. Go link your credit card to paypal and try.