First of all, don't bump your threads, it is unnecessary and in bad form. Secondly, this is the Technical Support sub-forum. It is for assitance with computer and system issues, not internal game issues. You may want to try the bug-report sub-forum. Also, don't expect anything to be done in a matter of hours from a forum post of a single players issue. Contacting a GM in game may be a faster solution.

And coming from someone who works in customer service, let me give you a piece of advise. Drop the attitude. When someone calls me with an attitude of self-importance and entitlement I go exactly by the book and get them off my phone as soon as possible, but when someone calls me and is polite, conversational, and explains their problem without machismo, I will go out of my way to find a way to help them, even if its not technicaly "my job" to do something about it. Yes, you have spent a lot of money on their product. Guess who else did? Everybody else here. That does not make you or your problem any more important than the next persons.