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  1. #4
    Player
    Starrywisdom's Avatar
    Join Date
    Mar 2011
    Posts
    97
    Character
    Starry Wisdom
    World
    Excalibur
    Main Class
    Lancer Lv 50
    Quote Originally Posted by LordHadi View Post
    All what they do is say "check your internet or router" when in fact it's a problem with the server and everything on your internet is just working great.
    There's more to the internet then just your router and their 'servers'.

    When you're talking about less then 1% of people having an issue then it's not on SE's end. They have millions of people connecting to them just fine; yet you think you're a special snowflake and that it's servers have it out for you.

    Have you reached out and contacted your ISP? Have you checked your firewall, routing, and port settings? Have you run a trace to see where the hang is? If not then you're not doing your job to resolve the issue. As a network administrator I can count the number of times it was my end hardware related ; but I lost count of user/ISP issues thousands upon thousands of times ago.

    You want help from a company? Why not provide the necessary information to do so. Of course they aren't going to respond to someone go 'cant connect plz help hurrr' as there is nothing anyone at all can do at that point.

    SE can't look at your forum post and know your hardware, your ISP, your hundreds of settings, usage profile - etc. You don't go the the doctor and go 'I don't fell good' and expect the doctor to bend over backwards running every test they possible can to find the cause - you provide information so they can diagnose. It's the exact same thing with any 'diagnostic' job.

    Learn.
    (3)
    Last edited by Starrywisdom; 03-04-2015 at 09:31 PM.