Stuck in loadin screen.

[Edana]

So what do we do? Just wait?

Sadly that is all we can do.

[Xlantaa]

This is a very bad work. Really. I can understand the servers crashed because all people tried to do The Howling Eye extreme to farm light, but, really, they cannot fix this in 2 hours?

And that's not the only problem. They didn't put a message like "Emergency maintenance", no only a stupid string saying "Gold Saucer is congested" and the damn "Regarding Character restriction".

Managed to get through to chat support and this is the length of my conversation.

SEE Agent Chris: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Ok
SEE Agent Chris: Hello, I understand you are stuck on a loading screen when trying to access the game.
You: Yep
SEE Agent Chris: We are aware of the issue and are currently investigating. We can only suggest trying to access the game later.
You: And all because the instance servers have crashed.
You: Well when can I expect to play?
You: I will be relaying all this to a forum so that the many players reporting on there will hopefully have an answer.
SEE Agent Chris: We do not have a time scale on when the matter will be resolved and would advise checking the lodestone at eu.finalfantasyxiv.com/lodestone/news/ for updates on the issue
You: Well can there be something posted on there?
You: Even if it is just a ''Hey guys we're really sorry about this we know there is an issue and we're trying to fix it?''
SEE Agent Chris: I will certainly pass this request on
You: So far there has been NO comms from SE's end unless it is about Gold Saucer and I think that's a shame and that just some acknowledgement would keep players happy.
SEE Agent Chris: I do appreciate your frustration and as soon as there is an update there will be more information available
SEE Agent Chris: I am sorry for the inconvenience
You: It's ok just I wanted to contact support just to find out more and well since more isn't known just to ask for acknowledgement of the issue.
SEE Agent Chris: I understand and have passed on your comments. Is there anything else I can help you with at the moment?
You: Nope sadly not just gotta sit this out I guess.
SEE Agent Chris: Thank you for visiting the Square Enix Europe Support chat line. Take care and have a good day!

So hopefully soon there will be a post about it on the lodestone the reality is there probably isn't. In my initial description of the problem I told them not to tell me it was GS related because I wasn't dumb XD

Well .There is, that's I mean. They know it and no message in notices.

I can seem impatient, but, I'm paying for a service. I want that service.

[Elidis]

Also stuck in transition between Chaos/Moogle server and the Instance server

[Istym]

How do I even talk directly to someone at customer service like that guy did a few pages ago? I'm not in gold saucer so they can't give me that garbage.

I haven't tried again but from what others posted they took live chat down. I assume so they don't have to give non answers and stops us wasting their time poking for solutions that are not as yet available.

Edit - Tried again live chat is still working http://support.eu.square-enix.com/co...383&la=2&fty=1

[Sarkura]

SEE Agent Chris: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: ok
You: http://forum.square-enix.com/ffxiv/t...-loadin-screen. Many ppl report same issue fyi
SEE Agent Chris: I'm having a look into this for you now.
You: ty
SEE Agent Chris: So when you try to access the character, the game just says loading?
You: yeah im stuck on loading screen
SEE Agent Chris: Does this happen with only one character?
You: i only have 1 character account atm so unable to test my alt character
SEE Agent Chris: Is your character currently in the Gold Saucer area?
You: yes
SEE Agent Chris: Unfortunately, this area is under heavy congestion at this time and it may not be possible to access it due to it reaching maximum occupancy. We can only suggest trying again later
You: Im sorry but thats a little vague?
You: My whole group had this problem when we commenced the duty finder
SEE Agent Chris: Information is available on the Lodestone regarding this
You: and we were all scattered about the game world
You: not all of us were in golden saucer
You: so therefore there must be another issue no?
You: and we all have same problem unable to log back in
SEE Agent Chris: I can only address your particular issue, and if that is the area you were in this is likely to be the issue. You may also wish to try deleting the game settings folder found in My Documents and log in again, however if the Gold Saucer area was where you were located this is unlikely to resolve your issue and I would suggest trying to log in later
SEE Agent Chris: You should also check the Lodestone for updates regarding the issue
You: do you have a link to the lodestone information you allude too?
SEE Agent Chris: You can find updates at eu.finalfantasyxiv.com/lodestone/news/
You: And may I have your permission to make this conversation public?
SEE Agent Chris: That is your choice and can certainly do so
You: Whats the situation regarding my paying for a service that's unavailable? Am i entitled to a refund of sorts?
SEE Agent Chris: We can only advise you try logging in again later and the issue should be resolved for you. A refund would not be possible at this stage. As there has been a patch, issues may arise which need to be resolved, and we hope the matter will not continue for long
SEE Agent Chris: Once you have access to the game again, you can contact us again with details of the amount of time you were unable to access it etc and we can investigate further, however a refund would be unlikely
You: From my POV being advised 'to log in later' is unsatisfactory. Can't my character be relocated if, as you say problem is due to being in golden saucer area? Like what am i waiting for here? Interest by the player base in the golden saucer to dwindle? I mean that could take weeks no?
SEE Agent Chris: One moment please and I will have a look into this for you
SEE Agent Chris: I am sorry to keep you waiting. Can you give me the name of your character and the world you are on please
You: Moogle EU - Istym Eorsi
SEE Agent Chris: Thank you. I will escalate the matter for further investigation to see if anything can be done. It is likely the issue will be resolved before there is an update on your case, so I would also advise you check the Lodestone for updates
SEE Agent Chris: Is there anything else I can help you with at the moment?
You: okies thank you....
You: what will happen to my client?
You: like atm its stuck on the loading screen
You: will it just log itself in at some point?
SEE Agent Chris: I couldn't say at this stage. I would suggest logging out of the game client and checking the Lodestone for details on the issue having been resolved.
You: How do i log out my game client?
SEE Agent Chris: Just close it
You: how?
SEE Agent Chris: You could use task manager for example then choose to end the program
You: i odnt see a task manager?
You: dont*
SEE Agent Chris: You can try closing the client by holding in the "Alt" button then pressing F4
SEE Agent Chris: If this does not work, you can open task manager pressing CTRL ALT and Delete on your keyboard then choose task manager
SEE Agent Chris: Is there anything else I can help you with today?
You: a moment please just trying those things
You: ALT F4 doesnt do anything and CTRL ALT Delete locks my screen?
SEE Agent Chris: When you press CTRL ALT delete you should have different options. If you press enter it will lock your screen, if not, you should see a list and task manager will be on that list
You: oh i see a task manager? window
You: what do i do here?
SEE Agent Chris: I will need to e-mail you further instructions as I can not stay on the chat service during each step
You: im not terribly technically minded. i am concerned that i may struggle?
SEE Agent Chris: All you need to do is highlight the game and then click on end task
SEE Agent Chris: If you are still having an issue, simply restart your computer to close any running programs
SEE Agent Chris: This will close the game client for you
You: i see things like chrome and btstack
You: i cant see any start menu to shut my pc down
SEE Agent Chris: If you press CTRL ALT delete again you should then see the option on the bottom right hand side to restart your machine
SEE Agent Chris: If you can not follow the instructions provided, I can only suggest you power off your computer completely which will close all running programs
SEE Agent Chris: I am sorry I could not assist further.
SEE Agent Chris: If you have any other issues do not hesitate to get back in touch.
SEE Agent Chris: Thank you for visiting the Square Enix Europe Support chat line. Take care and have a good day!
SEE Agent Chris has disconnected.

Have the full convo. Yeah I realised very quickly he just wanted rid so I entered super dumb mode for nothing other than my own shallow amusemant

Are you serious? you actually asked for some kind of refund for a congested server? That is just plain stupid. Why should they do that?

[Lessien]

Same here, I'm stuck in loading...

[Istym]

Are you serious? you actually asked for some kind of refund for a server being down? That is just plain stupid.

No i simply wanted information and a solution to my problem. I was just being awkward in response to being fobbed off.

[tocsin]

yet they had the time and manpower to update the lodestone...

im glad im at work, and not on the game right now.

[LinaDoodle]

Are you serious? you actually asked for some kind of refund for a congested server? That is just plain stupid. Why should they do that?

I guess because he pays for service and there is no service. Some people took time off to play this, time = money and all.

[Edana]

THis is a very bad work. Really. I can undestand the servers crasehd because all people tried to do The Howling Eye extreme to farm light, but, really, they cannot fix this in 2 hours?

And that's not the probelm. Thay didn't put a meesage like "Emergency maintenance", no onyl a stupi string saying "Gold Saucer is congested" and the damn "Regarding Character restriction" I mean, in two hours they didn't notice nothing?



Well .There is, that's I mean. They know it and no notices or message in notices.

I can seem impatient, but, I'm paying for a service. I want that service.

You and me both honestly this could be so easily fixed and shouldn't take this long to fix it. Since they can't give us a time for it to be fixed the best I could ask for is for them to acknowledge that this is a completely separate and serious issue. Had to tell my Raid Leader that there is a chance I might not be able to raid tonight.