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  1. #11
    Player
    Xlantaa's Avatar
    Join Date
    Feb 2015
    Posts
    1,000
    Character
    X'lantaa Lizhashen
    World
    Moogle
    Main Class
    Dark Knight Lv 90
    This is a very bad work. Really. I can understand the servers crashed because all people tried to do The Howling Eye extreme to farm light, but, really, they cannot fix this in 2 hours?

    And that's not the only problem. They didn't put a message like "Emergency maintenance", no only a stupid string saying "Gold Saucer is congested" and the damn "Regarding Character restriction".

    Quote Originally Posted by Edana View Post
    Managed to get through to chat support and this is the length of my conversation.

    SEE Agent Chris: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
    You: Ok
    SEE Agent Chris: Hello, I understand you are stuck on a loading screen when trying to access the game.
    You: Yep
    SEE Agent Chris: We are aware of the issue and are currently investigating. We can only suggest trying to access the game later.
    You: And all because the instance servers have crashed.
    You: Well when can I expect to play?
    You: I will be relaying all this to a forum so that the many players reporting on there will hopefully have an answer.
    SEE Agent Chris: We do not have a time scale on when the matter will be resolved and would advise checking the lodestone at eu.finalfantasyxiv.com/lodestone/news/ for updates on the issue
    You: Well can there be something posted on there?
    You: Even if it is just a ''Hey guys we're really sorry about this we know there is an issue and we're trying to fix it?''
    SEE Agent Chris: I will certainly pass this request on
    You: So far there has been NO comms from SE's end unless it is about Gold Saucer and I think that's a shame and that just some acknowledgement would keep players happy.
    SEE Agent Chris: I do appreciate your frustration and as soon as there is an update there will be more information available
    SEE Agent Chris: I am sorry for the inconvenience
    You: It's ok just I wanted to contact support just to find out more and well since more isn't known just to ask for acknowledgement of the issue.
    SEE Agent Chris: I understand and have passed on your comments. Is there anything else I can help you with at the moment?
    You: Nope sadly not just gotta sit this out I guess.
    SEE Agent Chris: Thank you for visiting the Square Enix Europe Support chat line. Take care and have a good day!

    So hopefully soon there will be a post about it on the lodestone the reality is there probably isn't. In my initial description of the problem I told them not to tell me it was GS related because I wasn't dumb XD
    Well .There is, that's I mean. They know it and no message in notices.

    I can seem impatient, but, I'm paying for a service. I want that service.
    (0)
    Last edited by Xlantaa; 02-24-2015 at 09:15 PM.