PSA: HQ items cannot be restored through item restoration if not discarded

[Liinko]

It seems like the policy hasn't been updated. Since they cover "converted to Materia", desynth would fall under the exact same potential for abuse. It's a 1-time thing per account and not per character so there's practically no ability for extensive abuse. But mainly since they cover items converted to materia they should cover items converted thru desynth. I hope you escalate this to a SGM for review.

I didn't escalate the issue, from experience I would've gotten the same canned responses about how they're sorry and it's outside of policy. I did file 3 separate tickets before I talked to a GM, who seemed to be cutting me off by telling me that if I want the policy to change to come submit feedback.

So, I came to post here in hopes that a community rep will see it and submit it as feedback, to save others from having to deal with this. For now I'll save my one time item restoration, since I can make my money back and purchase the item I lost.

[Alistaire]

I didn't escalate the issue, from experience I would've gotten the same canned responses about how they're sorry and it's outside of policy. I did file 3 separate tickets before I talked to a GM, who seemed to be cutting me off by telling me that if I want the policy to change to come submit feedback.

So, I came to post here in hopes that a community rep will see it and submit it as feedback, to save others from having to deal with this. For now I'll save my one time item restoration, since I can make my money back and purchase the item I lost.

That's probably a good idea, although if I were you I would raise it to an SGM anyway on principle, tell them you don't want them to actually do it for you, but that the policy should be updated since it's the exact same form of retrieval as an item converted to materia.