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  1. #1
    Player
    Kio's Avatar
    Join Date
    Mar 2011
    Posts
    864
    Character
    Kio Solais
    World
    Hyperion
    Main Class
    Culinarian Lv 90
    There is a report cheating form they had asked us to use but at the risk of sounding daft, I'm not entirely certain I'm filling it out correctly. I cannot tell if any action has been taken on it or if was completely disregarded. Also, although it may not be exactly filing taxes, it does take too much time to do and most RMT go unreported because players cannot stop in the middle of what they're doing to write out the complaint. It makes the negative experience of being harassed by these messages even more so by making it cumbersome to police.

    I know the devs commented in the past of not including such a feature to prevent people from goofing off and reporting their friends as a cruel joke. I wonder if you were able to file the complaint direct from the chat log if more precise information could be captured so that a staffer doesn't have to go on an excavation to try to prove the accusation was real or not and perhaps get swifter results.
    (0)

  2. #2
    Player
    Mahri's Avatar
    Join Date
    Aug 2013
    Location
    Limsa-Lominsa
    Posts
    989
    Character
    Maral Malaguld
    World
    Faerie
    Main Class
    Scholar Lv 100
    Quote Originally Posted by Kio View Post
    I know the devs commented in the past of not including such a feature to prevent people from goofing off and reporting their friends as a cruel joke.
    This is why you include:

    1. The threshold. 5-10 reports generates the ticket with a bunch of chat lines automatically attached.

    2. Have GMs review those tickets -- a ten second glance over those chat lines is enough to see whether or not it's legit. If serious spam/harassment, penalize as needed. If it's just people trying to troll by reporting, trash it and move on.

    Bam. Done. So easy.

    The current system, requiring that you open several menus and type out a report each and every time you receive one of these whispers (which is REALLY DAMNED OFTEN, as you are all painfully aware) makes these situations even more infuriating.

    The devs need to step it up. Help us help you, SE.
    (3)
    Last edited by Mahri; 01-14-2015 at 09:10 AM.