Communication or not it doesn't change the realities. Recoding the system for instancing would take a ton of work on the order of months or more, and adding new servers takes a ton of money. Based on a number of sources it something around 550k people play this game with active subs and they likely simply can't afford to throw money at it with subs still that low. The game has to use that money to pay the developers salaries, pay for servers, pay for bandwidth, pay for advertising, stockholders etc. All things that take a lot of money and take even more money as the game ages. Servers are very expensive to run. That's the truth. Whether they tell us that or not doesn't change that they likely don't have the money to spare on this problem. You can't ignore the likely hood that money and time is the cause just because they haven't said anything about it. We don't get to sit here in ignorance with hands over our eyes just because they didn't say anything. It's very possible for us to think of the likely scenarios for ourselves with some degree of reason. Like I also said before I'm perfectly content with them adding more housing. I'm just clearly more realistic about the situation than you are and would in the short term be happy with some more simple solutions. You can't expect ONLY a perfect solution for a situation this expensive/complex. It's completely unrealistic. Their resources are limited in terms of developers and cash. So when you say things like "I'm not sure why the developers aren't choosing to expand the housing" it makes me think that you're just blatantly ignoring the obvious answer. Time and money.
Square needs to do something to make the most people possible happy as soon as possible. If that means 400k people are happy they can garden now and 50k people are still made they don't have houses then I'll pick the 400k happy people every day. It's not smart for square as a business decision to only appease a minority of their player base. That would be an awful business decision.

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