Gonna call bull on the bolded.
For people asking for more scales you wouldn't actually have to change the MODEL or animations at all, you could just make it a texture and keep the plate scales they have now ... simple as as that. Would be like
this, you don't have to add MUCh to the model they have now to get a more scaly, beast like look to the skin. That's something they may have planed for now or may add in if enough players make a fuss about it this early on in the reveal.
As for not being able to please everyone with one race, I disagree with the notion that that's grounds to not TRY to please more people. I think that the humans are a great example of this. You have two tribes of humans that look fairly different and cover the range of people who want bigger, bad ass women and men and those who want cute or smaller and such people. They could have tried the same here, make one tribe what they are now and the other with bigger, bad ass women and more beastly options for both tribes.
And if they truly DO have a ton of options for the new race that covers things that some people want already then that's great ... but we haven't seen this yet so we can't just assume that.