Terrible Payment System

[Aramyth]

Seems like Eorzea and Vana'deil are tied together after all.

[Catapult]

XI player are up in arms over the new methods of payment they have.

http://forum.square-enix.com/ffxi/th...ay-no-thanks.?

Hopefully between them and us complaining it will get fixed, somehow. That we can at least purchase Crysta in exact amounts and perhaps make them cards available at gamestop etc.

That XI thread has 553 responses and counting...

What will it take? And how many subscribers has their cash-cow now lost?

EDIT: Bayohne posted this on the XI forums:

Greetings all,

We wanted to take a moment to let you know that we are aware of the comments and discussions taking place regarding the new payment procedures not only on the official forum, but on the community sites, as well.

While we don't have specific details to share at this time, we do want to inform you that improving the payment processing options are still a part of an ongoing process. We will continue to take all the feedback we receive as we strive to make the experience as user-friendly as possible for all of our customers going forward.

It's inside This topic

Bayohne and Rukkirii. We know you know stuff. Time to spill what beans you can.

[Seirra_Lanzce]

Can't they just make a deal with freaking PAYPAL.. UGHHHHHHHHHHHHHHHHHH

[Seif]

They're just trying to avoid having any sort of responsibility for the payment side of the game. I think it seems really shady.

[Kio]

Huh? You can buy crysta using paypal (in North America at least).

[Seirra_Lanzce]

Huh? You can buy crysta using paypal (in North America at least).

Yes, in NA and also "some" EU, apparently not in my choice of country has this service. that the problem.

[Kio]

Yes, in NA and also "some" EU, apparently not in my choice of country has this service. that the problem.

How frustrating! Wouldn't it be much easier for SE on a managerial level and also on a PR level to have all the players be on the same page with a payment system?

[Zenaku]

How hard is it to come out with 30$ game cards? you even have little left over for mules or NPCs. Or set up a paypal like every other game have. I can't believe SE is this far back in payment systems -.- it's a joke really.

[Eunys]

The major issues here are that the forms of payment are not standard for all locations. Some people can pay via direct debit, some can only use third party or game cards through a third party, and some people have just the choice of one form of payment period. Add on top of all this that one of the forms of payment at least in the United States side of things is a very big risk (asking people to give their info to companies under review for fraud by two of our largest financial institutions).

All SE has to do is suck it up or pass along the cost of accepting Credit Cards to the players, or at the very least come up with a Crysta Card in lets say $15, $25, $50 amounts and have them widely available. Hell if SE is to cheap to print out game cards, places like Walmart and Game Stop do receipt cards. You walk up to the counter with a display card they charge you the amount you ask for and print a code out on your receipt, then they put the display card back on the shelf. There is very little reason for this mess of a system SE has come up with other then they have some High School drop outs working in their Account/Billing service department.

Greetings all,

We wanted to take a moment to let you know that we are aware of the comments and discussions taking place regarding the new payment procedures not only on the official forum, but on the community sites, as well.

While we don't have specific details to share at this time, we do want to inform you that improving the payment processing options are still a part of an ongoing process. We will continue to take all the feedback we receive as we strive to make the experience as user-friendly as possible for all of our customers going forward.

This is very good news, with luck they will get this all under control before FFXIV becomes P2P.

[Aramyth]

Personally I haven't touched the game since this happened. There's almost no point in liking this game if I can't pay for it once it goes P2P. It's unfortunate. but with SWTOR getting closer and closer around the corner I don't see my loyalty to SE holding out much longer.