When SE bans an account, they do not delete the character. Anyone that you see on your list who is (Deleted) is someone that SE FAILED to ban before the RMT managed to delete that character themselves. Every RMT on your B-list, except for possibly the most recent entries, has been banned - remove them from your list, and you won't hear a peep out of them.
As for catching people sending multiple tells, I think you're HUGELY underestimating how pervasive RMT is. They don't have a few characters sending hundreds of tells per day. They have hundreds of characters sending a few tells per day. It is very difficult to make any kind of automated system that will be able to seperate RMT from regular players (is this guy spamming shout an RMT? Or is he advertising a Free Company?), so putting banning ability in the hands of an automated system is very dangerous.
It's not a simple problem with a simple solution. Pretty much any proposal I've seen has a cost. Don't allow people under level 15 to send /tells? Not only does this alienate new players, but it's hardly even a speed bump for RMT given how little time it takes to level to 15. Auto-ban anyone who gets blacklisted by enough people in a short space of time? Opens the door wide for Free Companies and Linkshells to victimize someone they don't like. Auto-ban anyone who spams the same /shout over and over? Legit players who advertise go up in flames while RMT carefully rotate their programmed messages to avoid the same fate. Hire enough people to monitor chats across all servers and ban folks the moment RMT becomes obvious? If you think we're paying a lot for our subscription now, just wait until we start footing the salaries for the hundreds of new salaries we'd need to pay for...



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