This guy gets it Terms and Services

[Taika]

Why is it that when you go to the movies, your ticket doesn't include popcorn, large drink and some Milk Duds? Why is it when you subscribe to cable TV it doesn't include HBO/Showtime? Because they are "optional" and additional revenue for businesses. Do people complain? Of course!! I'm just playing devil's advocate... I can see "why" a business would make these decisions.

There are many of these comparisons..

But the comparisons aren't accurate. In case of FFXIV, the "extra" content sold for extra fee is something that is part of the game's content, not a separate addition. Accurate comparisons would be you buying a movie ticket, and then finding out some of the scenes are blocked behind a paywall, buying HBO subscription* and having certain episodes of a series excluded, or buying a gym membership and them telling you you'll need to pay extra to be allowed to use certain weights.

The complaints are, from what I personally think and have seen others saying, about people feeling this content should be included in the subscription fee. And that the "extra" content they're selling seems to be cut from the game, which means the players who don't wish to use the cash shop will have to settle for second class experience even though they're already paying at least 120 euros / dollars a year.

*

You pay a subscription for your cable service which blocks HBO unless you purchase that in addition. It is an "extra" an "add-on"

This is a very simple, valid real life situation. Please don't try to complicate it.

Well in my home country you can't buy HBO as an "extra" for a cable service, you just buy the HBO and pay a monthly fee for it. :P Apparently this example doesn't work because it varies depending on country. I'm sure the point is understandable though.