incredibly inconsistent lag spikes.

[kwayn]

I spoke with level 1 and level 3 then level 3 said they only deal with the modems and sent me to level 2 they just hung up on me lol.... i guess i'm just dealing with people that don't care if someone can actually play on games they want when they pay high prices for there internet i have given up at this point... just seem like what i am saying isn't getting through to anyone there.

[Raist]

I spoke with level 1 and level 3 then level 3 said they only deal with the modems and sent me to level 2 they just hung up on me lol.... i guess i'm just dealing with people that don't care if someone can actually play on games they want when they pay high prices for there internet i have given up at this point... just seem like what i am saying isn't getting through to anyone there.

Good grief... that's just ridiculous. Get better response from their forums, and it's mostly user-to-user like over here. May want to send a stern letter to their customer support email:

TWCable.Help@twcable.com

Go over their heads... lol.