You have made enough money to move the NA/EU servers

[Maero]

I'm glad the EU will be getting at least one EU dedicated data centre soon, it's long overdue.

However, this idea of MOVING the NA data centre from Montréal seems ridiculous. It adds an unnecessary cost while also inconveniencing players who are already benefitting from the current location. Adding a second or third data centre elsewhere in NA (perhaps West coast mid-USA to balance it out a bit) seems much more reasonable, and probably will cost less (in time, money, and end-user frustration) than the originally proposed idea.

This would be the best bet but some still seem to think moving servers out of Montreal and into the us will be a insta fix for all the problems

[Eggnook24]

Of this message, I approve. Bump.

[Mardel]

This would be the best bet but some still seem to think moving servers out of Montreal and into the us will be a insta fix for all the problems

Adding another data center would end up being the same thing as relocating the data centers because instead of moving them all your just choosing to image another set of servers in ____ location. This would cause a population shift akin to what will happen when EU data centers go live.

It is an unavoidable inconvenience that will need to be dealt with at some point in the future.

[Norna]

As far as I understand it, the only way to fix the problems is to make sure that all connections go through nodes that can handle the load. Take my route, for example; I have Telia as my ISP, which means that they hand it directly off to Level3 once it leaves their servers. So it's (using simplified names) MyHome-TeliaNodes-TeliaLevel3Node-Level3Node-Level3OrmucoNode-FFXIVServers for me.

The ones called Level3Node and Level3OrmucoNode (before I contacted Telia, TeliaLevel3Node was also bad) in my example are the ones who drop packets and time out (rubber-banding and disconnects in-game) for me. But since VPNs and people who are being routed differently don't have a problem, the only solution I could imagine is to somehow route around bad nodes. Sort of like a built-in VPN in the game client, in which if there is significant packet loss/time outs for a player on a node, they get routed differently. I have no idea if that's actually possible (IT people care to weigh in?).

TL;DR: Disregarding the current DDoS attack and deliberate ISP choking, the problem most have had is packet loss/ping spikes. These can happen everywhere and moving the servers isn't likely to help (since Packet Loss, Ping Spikes, DDoS attacks and ISP choking can happen everywhere). VPNs such as WTFast can hopefully help with Packet Loss/Ping Spikes.

[DoctorPepper]

I can't really support this thread, SE confirmed that the issues were caused by DDoS attacks which have nothing to do with the location of the servers at all.

I'm not saying there isn't a problem for other people but personally I live in western Canada in a very northern and rural community. My internet is a 3Mbps ADSL connection and I almost never see any lag in this game. Pretty much all of the disconnects I've experienced were because my internet died for 30 seconds or whatever. Due to my personal experience I have to say that I prefer the servers where they are because I'm not experiencing any problems at all connection wise.

[KingOfAbyss]

Seriously. This game cannot be called anything other than a success at this point. You claim to have over 2.5 million players which would make it an overwhelming success for a subscription MMO in a world filled with free-to-play MMOs and World of Warcraft.

It's time that you move the NA/EU servers out of Montreal, Canada. We realize you originally placed them there because that's where Eidos Montreal is located and it was easy to put them where your company has their large North American studio and share resources. In terms of cost management, I'm sure it was very successful.

However in terms of connectivity to the Internet required for a real-time game which depends on high percentage uptime and ability for players to maintain consistent connections, Montreal is a disaster. It does not work. This game has the most lag and disconnects of any subscription MMO I have ever played, and after more than a year of operation it needs to be more stable than it is.

We already know you have plans to move the EU datacenter to Europe proper, as announced at the London Fanfest. When those servers are evacuated, you need to move the NA datacenter to a location with better connection to the Internet at large. Many other MMOs locate servers in Chicago if they only operate one datacenter. Large MMOs like WoW operate multiple datacenters in the continental United States in other cities with a high concentration of core routers.

It's been a year now. You've made a ton of money from us. Please make the game more accessible to your loyal players and move the NA datacenter out of Montreal. Thank you.

QQ.. Seriously. No.

Lol define loyal players ^^

Not happy? Stop giving your money to them and find a game near where you live. Kthxbye.

This is another waste of space on this forum.

It's been a year now. You played all this time. If you weren't happy, you would have stopped playing until they moved servers, only to realise that they won't move it.

Check your own ISP and ask them to open all communication. No throttle, no lowering down your bandwidth on rush hours; Stop downloading and uploading stuff at the same time you play. Stop splitting your connection with anyone inside the house.

I don't have any connection problems.

Good luck and Thank you.

And in the other hand, it's the opposite for me, just as an example. I play from Europe and I have no distance lag at all. I can dodge everything perfectly without latency screwing my gameplay. And this is something I never had the privilegdge before. Even routing to Germany (most EU games are hosted in Frankfurt) gave me 200+ ping on EU games. Playing on their NA versions was never an option for me (usually 500+ ping and terribly unstable) with seconds delay. This game has the best connection I've ever experienced in years since I started playing MMOs. I repeat myself, I was never able to play NA version of games until FF14.

And lastly: DDoS are a pain for sure.

I would like to point out that this evening's accessibility problems were in all likelyhood a DDOS attack, and as such has absolutely nothing to do with where the datacenters are actually located and everything to do with the fact that whoever was attacking the facility where the datacenters are housed, WANTED us to not be able to access the game, or any other service that is housed in that facility.

Please keep in mind that Final Fantasy XIV: A Realm Reborns North American and EU servers are not the only service being cared for at the Montreal servers. There are other services that operate out of that site as well.

Also keep in mind that even if the servers were located in California, or Japan, or anywhere else, they would still be just as vulnerable to DDOS attacks as they would be anywhere else in the world. So please don't take this out on Square-Enix until it is proved that it is in fact Square-Enix's fault.

Further, servers located in Japan are vulnerable to earthquakes, tidal waves, and what have you. Just as servers located in California are vulnerable to frequent earthquakes, and wildfires. The worst natural disaster Montreal has to deal with are blizzards and the exceedingly rare earthquake, (the last one I was able to find was recorded in 1732).

[KingOfAbyss]

Xd, I remember them announcing the server location back then. I was excited to drop my ping under 100. Nope, no change, maybe slower.. lol



If there is 10x the population, assuming (not safely) there is 10x the customers, it would make sense then to move it anyways. Not that I want to see a particular sect screwed over, but that you should benefit the largest group if you want to assure the largest continued payment. While it is not SE's fault for bad ISP lines, it is SE's responsibility to work with the reality they are given (whatever that may be).

Before putting the servers in Montreal, I am pretty sure they looked into all possibilities where to maintain them.

Seems US didn't cut it.

[SgtPepperUK]

Well, we will be seeing a new EU data centre at some point in the near future.

Canada, the top hat of America, should be fine for the NA servers.

[Tiggy]

Also keep in mind that even if the servers were located in California, or Japan, or anywhere else, they would still be just as vulnerable to DDOS attacks as they would be anywhere else in the world. So please don't take this out on Square-Enix until it is proved that it is in fact Square-Enix's fault.

I also want to add that moving them may fix it for one person but make it worse for another. The location doesn't change how the internet works so people will still have some routing issues.

[RuruKun]

Latency lag kills me all the time, I would dodge somethign but still get hit by it. Is this the reason why?