People are being cruel to new players

[Malakhim]

Did you take the time to go through your class quests before you started doing group content, OP?

Did you take the time to really read through the effects of the different abilities you acquire through leveling up before doing group content, OP?

Did you read through ALL the active help windows that would pop up frequently every time you did something new, OP?

Did you also explain to your party that you were new to any given run(you already pointed out you didn't have a keyboard and that you didn't, which is a huge foul)?

If you answered no to any of these questions, then you weren't being a responsible player, and it isn't the group's job to keep you up to speed when you show no indication of being considerate yourself.

MMOs are games of give and take. It's unfair to expect other players to go the extra mile for you(and more often than not they're more than willing to) if you can't do the same. Yes, it's a video game, but the relationships and social contracts are still very real. Once again, it's give and take.

Additionally, the duty finder is the "bottom of the barrel", lowest common denominator of group-finding mechanisms. You're going to find all kinds of players, and there are no rules other than need/greed lotting that are enforced by the game. You're essentially on your own. What I would recommend instead is to use the party finder, which allows you to set parameters for different types of content, including new player runs, no cutscene skipping, etc. Finally, if in situations where players DO engage in nasty harrasment(and they do), you can use the vote kick function(assuming the rest of the party is onboard) or you can report the player, and I guarantee that after enough reports(which particularly toxic players have more than a few usually), that player will change his or her tune. I'm not going to say there aren't asshats out there(that's unfortunately a large theme within the gaming community), and it sucks that you had to go through a nasty experience, but think realistically about what you could have also done to help the situation instead of pinning it on(either rightfully or otherwise) the other group members.

Given that you're a new player I don't expect you to even know about the Party Finder's existence, so I would suggest you look it up.

As another person said, you can't hold the group responsible all the time. Since you never said anything, they might have thought you were screwing with them if you were playing badly and might have been a troll. I'm actually very upset that SE never opted to bundle a keyboard with the console versions of the game, which could have helped to mitigate these communication problems.