I think you have to send a written letter to them letting them know to cancel the account, you are better off just getting a knew CC and canceling the one your C&B account is on. That is what we had to do when my husband lost his wallet. Because he works and I'm a stay at home Mom, they wouldn't dare touch the account even though I have everybit of information about my husband! Heck I could have a stool sample and they woudln't careless. So we just had to cancel his CC and put the account information on my CC, which meant I had to re-open another C&B account. N-I-G-H-T-M-A-R-E!!!!!!!!!!!!!!!!!