I know they've claimed harassment for the no /tells in dungeons 'feature', however, I think that is mostly just an excuse of convenience. I'd imagine that given the way the DF works (nevermind the way it used to work before data centers) coding for /tells was a bit difficult since party members in the instance could have the same name as other players on your server. Rather than implement a means of differentiating them it's obviously simpler to just disallow /tells. Clearly it's not just to prevent harassment because you can't send /tells even to people on your friend list while in a dungeon whether they're there with you or not.
As to the group content, I seriously hope they add something less rigid in the future. My currently defunct static was formed essentially of the first 8 people in our group to get to 50 and finish our relic weapons (thus unlocking Coil). Shortly after, a couple of other friends got to the same point and we had to politely tell them to find other people to play with (for that content at least -- this was 2.0 so basically other level 50 content was CM/WP/AK spam). Before long one person left so we needed to pick 1 person of the 3 available to join the static. It wasn't made any easier by the fact that we needed a DPS and they were all 3 DPS.
That kind of rigidity works the other way too, unfortunately. The group broke apart when 1 person was absent a couple of weeks (grabbed a pick up in PF) which led to resentment and other members loosening their commitment to play at the agreed upon time. Eventually only half of the team was reliably there and eventually nobody even expected each other to log on.
It's nice how tightly balanced the content is, but it sometimes becomes absurd to have to schedule around 8 people's schedules with very little leeway for substitutions (because of experience, class and gear) and no leeway for additions.
Lastly, for changing classes/ jobs in a dungeon, while it might create drama you could at least prevent some trolling by requiring a unanimous vote in favor of the change, with the specifics of the change being determined before the vote (ie. Player A wants to change from Monk lvl 88 to WAR lvl 92. Approve?). You'd need to be careful not to unintentionally deny someone though as again, to prevent trolling, you'd need to restrict job change requests to only outside of battle (obviously) and by time like they had to do with 'ready check'.


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