Email from Customer Support concerning purchasing PS4 pre-order from the website!

[jrollins89]

Except the store isn't owned by SE at all. Not even a part of any of SE's divisions. It's owned by "Digital River", therefor SE takes no responsibility for any of the screw ups, thus them not being able to get me on the hook with anyone with anything relevant to say, instead transferring me to an entirely different company to talk to.

[Welsper59]

Except the store isn't owned by SE at all. Not even a part of any of SE's divisions. It's owned by "Digital River", therefor SE takes no responsibility for any of the screw ups, thus them not being able to get me on the hook with anyone with anything relevant to say, instead transferring me to an entirely different company to talk to.

Yeah, that's where the outsourcing part comes in. Any actions taken within Digital Rivers field is their responsibility, with almost zero legal liability to SE. It sucks, but that's generally how SE likes to do transaction of goods outside of Japan, it seems. Outsourcing to other companies, including some rather shady ones, and having lackluster (often horrible) customer service. Not a common way to go for most well-known companies, but having followed them in the online world of transactions since FFXI, it's nothing surprising.