I know I'm a little late to the party, but I can't think of an MMO where race and name change services aren't paid only. The aesthetician is crazy because things like that have been paid for the longest time. The first time it was ever a non paid service was when WoW introduced the barber/hairdresser back in wrath of the litch king... the second expansion after the initial release of the game.
Charging money for race change is standard practice! I wish they would sell "name change certificates" or something. This kind of standard stuff is missing from the ff14 services, and it boggles me as to why.

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