Quote Originally Posted by ariannef View Post
Cannot renew my subscription!

I waited 48 hours and tried again and had the same error. Both my credit card & my PayPal were rejected! My CC company says they don't have a record of any charge attempts and I've used it regularly for other things over the last 96 hours without a problem. On my PayPal account, the transaction goes through only to be cancelled & refunded by the seller!

When I went online for chat support (at the correct times) - there was no chat support function available -only email. It took them almost 3 days but they've just emailed back that they can't answer through email that I have to call their long distance number or use chat!

Is there a billing department I can call? rather than clog up technical support? This is becoming ridiculous!
Are you using “UltimaPay” to make the payment?