My suggestion would be to make the survey in game, possibly a NPC in Mor Dhona who asks questions and you can submit a response. That way the results could be tallied by player account and allow PS3 and PS4 players to access it in game.

I for one would love to see the difficult content remain difficult (stop nerfing dungeons because people cry they are too hard), an increased presence for crafting in the endgame, and some ultra long-term goals (Zodiac weapons might have this) that would possibly take a year or more to complete.

As far as cash shops go, I would be mixed on that. Selling a Fantasia potion for $0.99 would be fine in my opinion. That could even be super handy if they come out with new playable races in the future. But anything that costs money should not alter the mechanics of the game. I feel it should only be for vanity purposes.

My 2 gil.