My char got stack in game

[Vock]

i talk to them , they didn't help me

[Raist]

i talk to them , they didn't help me

Then you may indeed simply need to wait a little longer for their recovery routine to kick in. They had issues with this back before official launch, and supposedly implemented a fix for it, but it takes a while to kick in... don't think they gave any specifics on the time frame, but it was taking a while for people to auto-recover. Not sure just when this happened, but it's only been about an hour since the first post. So you may need to wait a bit longer for it to kick off. 24 hours does seem a bit extreme though...

They are having stability issues at the server level atm though, as acknowledged in posts starting March 5th. They've been working on i t the last week, and have another maintenance planned to hopefully address it further. That maintenance should be forcing a hard reset of all connections when the servers go down, which is probably why they threw in that bit about waiting for the maintenance.