Unable to Complete Version Check??

[Talin090]

ok so ive spent 2 hrs on the phone with 2 different customer service representatives for square.. this is what they said.. Re install windows 7, they said my windows 7 I broken and needs a clean install. Yea im not buying it.. that means we all have bad windows problems? this is ridiculous.

[Marishi-Ten]

ok so ive spent 2 hrs on the phone with 2 different customer service representatives for square.. this is what they said.. Re install windows 7, they said my windows 7 I broken and needs a clean install. Yea im not buying it.. that means we all have bad windows problems? this is ridiculous.

Windows is broken ... In a way. You shouldn't need a reformat, but there are a couple different things it can be:

1.) Permissions Issue (this is a CONFIRMED bug in Windows 8/8.1 and later versions of 7). Change your UAC settings to as low as they go, mark yourself as the admin, and uncheck the read only box on the Program Files x86 folder. Reboot and try again. Make sure you don't have a firewall active on your computer or router. RUN AS THE ADMIN don't run it as a user. It will default you to user everytime (hence the issue). You can modify your read/write access in the security tab in the properties of the folder as well.

2.) Corrupted boot file/folder. You can find plenty of clean boot folders for ARR with a quick Google search. You will need read/write access to replace your corrupted boot files with the ones you downloaded (see 1).

3.) Registry/core/hardware issue. These are the ones that are difficult to fix. sfc /scannow and chkdisk may be your solution. If hardware, your HDD may be going bad and a new install will be required.

When troubleshooting and modifying, do so only if you understand the risks as all of the steps above are a "do so at your own risk".

[Duuude007]

This issue is almost always local to the player.

It is typically caused by some sort of interruption of the patch download causing a boot file to become corrupted.

There are two known ways to fix this.

1: reinstall the game and re-patch....Yeah, the long fix.

2: ask someone who patched successfully for a specific boot file for you to download and update in your game folder.

The latter of the two I have never personally done, so I do not recall the specific file name (nor whether SE wants us to even do this).

Proceed at your own risk.

[Marishi-Ten]

This issue is almost always local to the player.

It is typically caused by some sort of interruption of the patch download causing a build file to become corrupted.

There are two known ways to fix this.

1: reinstall the game and re-patch....Yeah, the long fix.

2: ask someone who patched successfully for a specific build file for you to download and update in your game folder.

The latter of the two I have never personally done, so I do not recall the specific file name (nor whether SE wants us to even do this).

Proceed at your own risk.

You shouldn't need the "game" folder. You should only need the "boot" folder. The corruption (or R/W permissions conflict) is the cause of the version check issue. Windows checks your user permissions when opening the launcher where sometimes Windows will think you don't have access to R/W (when Windows, not you, should be R/W) and throw the version check error. I've done it both ways. The less involved way is to uninstall and redownload the whole thing. The faster way is to pull the boot folder from reddit, mark yourself as R/W of the entire C drive and drop replace the good folder with the bad.

[jedihillis]

I've had the same issue for over a week now. I can't seem to get anything to work. I've tried changing my DNS settings, reinstalling the game, running as admin...nothing.

I'm using COX Communications as my ISP.

[Marishi-Ten]

I've had the same issue for over a week now. I can't seem to get anything to work. I've tried changing my DNS settings, reinstalling the game, running as admin...nothing.

I'm using COX Communications as my ISP.

It's not an issue with the internet. It's an issue with the boot folder being corrupted or your UAC preventing read/write access to the folder (due to being in Program Files x86).

[Icebrand]

Changing your DNS to google's will solve this problem until the interwebz of the US unthaws.

Couldn't log in all day, now I can just fine with google's DNS.

[Icebrand]

Nevermind. 90k when connecting.

[jedihillis]

It's not an issue with the internet. It's an issue with the boot folder being corrupted or your UAC preventing read/write access to the folder (due to being in Program Files x86).

I've uninstalled everything and tried to reinstall it but it still won't work. I've even downloaded a separate boot folder via torrent and it won't work. I'm really not sure what else to do at this point other than cancel my subscription.

[Marishi-Ten]

I've uninstalled everything and tried to reinstall it but it still won't work. I've even downloaded a separate boot folder via torrent and it won't work. I'm really not sure what else to do at this point other than cancel my subscription.

Have you tried a clean install of Windows making sure you are the admin of the machine? Also changed all R/W permissions to the file itself to allow you full access (as the admin)?