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  1. 01-20-2014 04:50 PM #1
    Aurakol
    Player
    Aurakol's Avatar
    Join Date
    Oct 2013
    Location
    Gridania
    Posts
    19
    Character
    Aurakol Laefon
    World
    Adamantoise
    Main Class
    Bard Lv 61
    I submitted a ticket, took about a week to get a reply that they are "investigating" and it's been a week since then with no replies.

    Should I submit another?
    (0)
  2. 01-22-2014 10:48 AM #2
    Solfleur
    Player
    Solfleur's Avatar
    Join Date
    Mar 2011
    Location
    Gridania-Limsa, Balmung-Mateus
    Posts
    79
    Character
    F'lor Quebrada
    World
    Jenova
    Main Class
    Thaumaturge Lv 35
    Quote Originally Posted by Aurakol View Post
    I submitted a ticket, took about a week to get a reply that they are "investigating" and it's been a week since then with no replies.

    Should I submit another?
    I have learned it is best to deal with customer service by phone. Granted it can be a wait at times, but it is well worth it. I am quick to complain at times but also quick to give praise when it's deserved and SE's telephone support team really goes above and beyond in helping customers with issues. Just a suggestion, obviously not to this person whose issue was likely resolved long ago, but to anyone having an issue in the future.
    (0)
    Things are not always what they seem. When in doubt, ask.

    "Horror is the coming undone of something good."
    ~Stephen King~
  3. 01-22-2014 11:23 AM #3
    Aurakol
    Player
    Aurakol's Avatar
    Join Date
    Oct 2013
    Location
    Gridania
    Posts
    19
    Character
    Aurakol Laefon
    World
    Adamantoise
    Main Class
    Bard Lv 61
    Quote Originally Posted by Solfleur View Post
    I have learned it is best to deal with customer service by phone. Granted it can be a wait at times, but it is well worth it. I am quick to complain at times but also quick to give praise when it's deserved and SE's telephone support team really goes above and beyond in helping customers with issues. Just a suggestion, obviously not to this person whose issue was likely resolved long ago, but to anyone having an issue in the future.

    Actually I'm still waiting.
    I'll give their phone support a shot and update on it.
    (0)
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