Duty Roulette says you have to complete at least 2 objectives for the reward (I think--I'm not in the game atm to check). Are you sure they got the roulette bonus? I've never joined an in-progress Duty Roulette so I'm not entirely sure if it actually works like it says.I dunno if this has been suggested, but when you use the Duty Roulette, make it so people cannot join an "in progress" party. I was in Copperbell mines today. At the final boss someone had to leave. So the rep joins, we win and she got the roulette bonus for 5 minutes of work.
tl;dr - When you use the DR, you MUST join a party at the beginning.
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