Quote Originally Posted by Raist View Post
And your ISP does not have just one layer of support... if you've called the help desk and a technician came on site, you just went through a couple layers of support getting that accomplished. The point is you need to ask specifically to be escalated to Tier3 support--those are the guys that can actually look at the larger sections of the network--the tier1 and tier2 people are basically just there to handle the simple problems like downed modems, cabling issues, etc. that affect localized connectivity issues. Tier3 and above deals with more advanced issues like routing and such, which is where the bulk of our problems reside.
Not to split hairs, but my ISP really does only have 1 level of support, living in the mountains in Idaho there are 3 guys that answer phones and drive the trucks that respond to all tech support issues. I know them all by first name.