The community team at Square-Enix is lacking. They need to look at how games like League of Legends interact with the community, and allow fans the ability to really relish the game. Some kind of weekly or monthly show would be great too, but SE has no big American department for such things. They barely have a Community Rep team on the forums. They just don't really talk to people at all. Hell, World of Tanks does a better job of it than SE does.