Request for information: ISPs and P2P throttling

[Ownizuka]

ISP: Time Warner Cable
-Los Angeles, CA, USA

Issue has been constant (24/7) for the last two weeks and was intermittent before that going back to September. Has been getting progressively worse every time I try to play. Game is currently unplayable; last dungeon I tried to run, everything froze for 15-20 seconds at a time and didn't level off for more than 5-10 seconds before doing it again. Same issue trying to do fates.

Going to cancel my subscription if the issue isn't resolved by the end of the pay period. So disappointing :\

[Saltheart]

-Time Warner Cable
-Los Angeles, CA, USA
-Everyday

[misterdapi]

Hello,

Please take the time to call Time Warner and as to be escalated. Please be polite and specific. If you are lagging and not a Time Warner customer, everything pretty much still applies.

The first person i spoke to in tech support I introduced myself. Explained that I'm not having normal internet troubles but its specifically dealing with an online game. I explained to the woman that I was prepared with traceroutes and links to multiple different websites online with other SoCal Time Warner customers with the same problem. She asked a few basic questions and agreed this is over her pay grade and conected with with another woman that she referred to as "tier 3".

This woman asked be specifics about the traceroute. Gave me an email address to copy paste those traceroutes to the NA data centers and to my specific server. She was very understanding and wanted me to explain in detail the problems i was having in game. Port forwarding was brought up and i quickly squashed that. The symptoms are there regardless of being directly connected or no. The router isn't the factor.

She ended up opening a case on it and told me that this is the first anyone in her department has heard of a problem like this or dealing with this game. She asked, "That i have my friends call in and to please report this issue and feel free to send more traceroutes and links to this specific problem to the email address she provided me."



My back story is:

This isn't me or my problem. Time Warner has had techs to me house half a dozen times for various reason. Brand new RU-6 was run from the street to the house to the inside and the modem. My picture quality is amazing. I'm paying for 10mb and getting 16.25 DWN 1.09 UP capped all day every day. Streaming and any other gaming online runs so smooth and amazing.

Modem is SB 6141
Router is R6300
Neither are an issue and very baller

Except for FF XIV. My wife and play on desktops and laptops. Wired and wireless. It doesn't matter. The entire house is run in Cat6.

North America Datacentre | square-enix.montreal.com | IP address : 184.107.107.176

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 9 ms <1 ms 9 ms READYSHARE [192.168.1.1]
2 49 ms 29 ms 38 ms cpe-75-85-32-1.socal.res.rr.com [75.85.32.1]
3 14 ms 16 ms 11 ms tge7-2.covncafi01h.socal.rr.com [76.166.2.193]
4 26 ms 28 ms 19 ms tge0-9-0-9.ontrcacp01r.socal.rr.com [72.129.6.16
2]
5 22 ms 28 ms 28 ms agg21.lsancarc01r.socal.rr.com [72.129.5.0]
6 23 ms 28 ms 21 ms bu-ether16.lsancarc0yw-bcr00.tbone.rr.com [66.10
9.6.102]
7 27 ms 29 ms 28 ms ae-0-0.pr0.lax00.tbone.rr.com [66.109.6.135]
8 45 ms 18 ms 28 ms ix-9-0-1-0.tcore2.LVW-LosAngeles.as6453.net [64.
86.252.169]
9 103 ms 118 ms 98 ms if-22-2.tcore2.PDI-PaloAlto.as6453.net [66.198.1
44.73]
10 113 ms 98 ms 110 ms if-11-3.tcore2.CT8-Chicago.as6453.net [66.198.14
4.58]
11 119 ms 128 ms 118 ms if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96
.45]
12 277 ms 215 ms 249 ms 66.198.96.58
13 111 ms 118 ms 118 ms te7-4.dr9.mtl.iweb.com [184.107.1.110]
14 115 ms 118 ms 118 ms 72.55.128.44
15 103 ms 103 ms 108 ms 184.107.107.176

Trace complete.
This was run at 1:20pm pacific time


SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

tl;dr How many people on lodestone, reddit, other websites just posted complaining and thinking they accomplished something. Call your ISP and be polite but push for Tech support and get an email address from them and email them your trace routes. Lets get this fixed!!

http://www.timewarnercable.com/en/re...ontact-us.html


Mouseover your server here and get it's IP address:
http://www.arrstatus.com/

If you don't know what a traceroute is then go here
http://www.ffxivguild.com/how-to-tes...agpinglatency/

[Noahlimits]

Hello,[/url]

This may be on the SE server side just fyi. TWC might not be able to do anything to fix it.

[misterdapi]

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\WINDOWS\System32>tracert 184.107.107.176

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 2 ms 9 ms 8 ms READYSHARE [192.168.1.1]
2 43 ms 78 ms 38 ms cpe-75-85-32-1.socal.res.rr.com [75.85.32.1]
3 12 ms 19 ms 28 ms tge7-2.covncafi01h.socal.rr.com [76.166.2.193]
4 24 ms 18 ms 28 ms tge0-9-0-9.ontrcacp01r.socal.rr.com [72.129.6.16
2]
5 22 ms 30 ms 28 ms agg21.lsancarc01r.socal.rr.com [72.129.5.0]
6 24 ms 28 ms 18 ms bu-ether16.lsancarc0yw-bcr00.tbone.rr.com [66.10
9.6.102]
7 14 ms 28 ms 28 ms ae-0-0.pr0.lax00.tbone.rr.com [66.109.6.135]
8 24 ms 23 ms 24 ms ix-9-0-1-0.tcore2.LVW-LosAngeles.as6453.net [64.
86.252.169]
9 119 ms 108 ms 108 ms if-22-2.tcore2.PDI-PaloAlto.as6453.net [66.198.1
44.73]
10 104 ms 108 ms 98 ms if-11-3.tcore2.CT8-Chicago.as6453.net [66.198.14
4.58]
11 112 ms 119 ms 128 ms if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96
.45]
12 103 ms 98 ms 108 ms 66.198.96.58
13 121 ms 118 ms 118 ms te7-4.dr9.mtl.iweb.com [184.107.1.110]
14 113 ms 118 ms 118 ms 72.55.128.44
15 109 ms 108 ms 108 ms 184.107.107.176

Trace complete.

C:\WINDOWS\System32>

[misterdapi]

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert 184.107.107.176

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 9 ms 8 ms 8 ms READYSHARE [192.168.1.1]
2 43 ms 32 ms 34 ms cpe-75-85-32-1.socal.res.rr.com [75.85.32.1]
3 28 ms 18 ms 18 ms tge7-2.covncafi01h.socal.rr.com [76.166.2.193]
4 24 ms 23 ms 24 ms tge0-9-0-9.ontrcacp01r.socal.rr.com [72.129.6.16
2]
5 29 ms 22 ms 25 ms agg21.lsancarc01r.socal.rr.com [72.129.5.0]
6 20 ms 28 ms 18 ms bu-ether16.lsancarc0yw-bcr00.tbone.rr.com [66.10
9.6.102]
7 23 ms 28 ms 28 ms ae-0-0.pr0.lax00.tbone.rr.com [66.109.6.135]
8 34 ms * 34 ms ix-9-0-1-0.tcore2.LVW-LosAngeles.as6453.net [64.
86.252.169]
9 119 ms 118 ms * if-22-2.tcore2.PDI-PaloAlto.as6453.net [66.198.1
44.73]
10 174 ms 140 ms 118 ms if-11-3.tcore2.CT8-Chicago.as6453.net [66.198.14
4.58]
11 133 ms 135 ms 130 ms if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96
.45]
12 120 ms 128 ms * 66.198.96.58
13 133 ms 158 ms 131 ms te7-4.dr9.mtl.iweb.com [184.107.1.110]
14 134 ms 129 ms 149 ms 72.55.128.44
15 121 ms 138 ms 118 ms 184.107.107.176

Trace complete.

C:\Windows\System32>tracert 199.91.189.28

Tracing route to 199.91.189.28 over a maximum of 30 hops

1 6 ms 4 ms 2 ms READYSHARE [192.168.1.1]
2 37 ms 37 ms 30 ms cpe-75-85-32-1.socal.res.rr.com [75.85.32.1]
3 16 ms 18 ms 18 ms tge7-2.covncafi01h.socal.rr.com [76.166.2.193]
4 24 ms 19 ms 28 ms tge0-9-0-9.ontrcacp01r.socal.rr.com [72.129.6.16
2]
5 19 ms 24 ms 28 ms agg21.lsancarc01r.socal.rr.com [72.129.5.0]
6 24 ms 28 ms 28 ms 107.14.17.132
7 22 ms 24 ms 23 ms ae-0-0.pr0.lax00.tbone.rr.com [66.109.6.135]
8 68 ms 29 ms 38 ms 66.109.9.122
9 98 ms 108 ms 98 ms vlan60.csw1.LosAngeles1.Level3.net [4.69.144.62]

10 92 ms 108 ms 98 ms ae-62-62.ebr2.LosAngeles1.Level3.net [4.69.137.1
7]
11 95 ms 97 ms 88 ms ae-3-3.ebr3.Dallas1.Level3.net [4.69.132.78]
12 88 ms 92 ms 99 ms ae-63-63.csw1.Dallas1.Level3.net [4.69.151.133]

13 95 ms 98 ms 97 ms ae-61-61.ebr1.Dallas1.Level3.net [4.69.151.126]

14 92 ms 98 ms 116 ms ae-14-14.ebr2.Chicago2.Level3.net [4.69.151.117]

15 94 ms 119 ms 102 ms ae-1-100.ebr1.Chicago2.Level3.net [4.69.132.113]

16 96 ms 98 ms 98 ms ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
17 94 ms 98 ms 98 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

18 91 ms 128 ms 98 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
19 141 ms 131 ms 126 ms 10.2.2.1
20 129 ms 171 ms 126 ms 192.34.76.2
21 112 ms 118 ms 119 ms 199.91.189.234
22 127 ms 138 ms 122 ms 199.91.189.28

Trace complete.

C:\Windows\System32>tracert 199.91.189.28

Tracing route to 199.91.189.28 over a maximum of 30 hops

1 2 ms 9 ms 8 ms READYSHARE [192.168.1.1]
2 42 ms 38 ms 39 ms cpe-75-85-32-1.socal.res.rr.com [75.85.32.1]
3 12 ms 17 ms 19 ms tge7-2.covncafi01h.socal.rr.com [76.166.2.193]
4 14 ms 18 ms 20 ms tge0-9-0-9.ontrcacp01r.socal.rr.com [72.129.6.16
2]
5 22 ms 23 ms 18 ms agg21.lsancarc01r.socal.rr.com [72.129.5.0]
6 27 ms 26 ms 14 ms 107.14.17.132
7 18 ms 14 ms 25 ms ae-0-0.pr0.lax00.tbone.rr.com [66.109.6.135]
8 31 ms 39 ms 32 ms 66.109.9.122
9 96 ms 98 ms 98 ms vlan60.csw1.LosAngeles1.Level3.net [4.69.144.62]

10 91 ms 91 ms 95 ms ae-62-62.ebr2.LosAngeles1.Level3.net [4.69.137.1
7]
11 91 ms 100 ms 97 ms ae-3-3.ebr3.Dallas1.Level3.net [4.69.132.78]
12 102 ms 99 ms 98 ms ae-63-63.csw1.Dallas1.Level3.net [4.69.151.133]

13 91 ms 99 ms 99 ms ae-61-61.ebr1.Dallas1.Level3.net [4.69.151.126]

14 91 ms 96 ms 88 ms ae-14-14.ebr2.Chicago2.Level3.net [4.69.151.117]

15 93 ms 98 ms 98 ms ae-1-100.ebr1.Chicago2.Level3.net [4.69.132.113]

16 94 ms 134 ms 94 ms ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
17 99 ms * 89 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

18 95 ms 86 ms 93 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
19 127 ms 128 ms 128 ms 10.2.2.1
20 121 ms 128 ms 129 ms 192.34.76.2
21 123 ms 128 ms 126 ms 199.91.189.234
22 128 ms 129 ms 128 ms 199.91.189.28

Trace complete.

C:\Windows\System32>tracert 199.91.189.74

Tracing route to 199.91.189.74 over a maximum of 30 hops

1 2 ms 7 ms <1 ms READYSHARE [192.168.1.1]
2 35 ms 39 ms 48 ms cpe-75-85-32-1.socal.res.rr.com [75.85.32.1]
3 14 ms 18 ms 8 ms tge7-2.covncafi01h.socal.rr.com [76.166.2.193]
4 20 ms 23 ms 28 ms tge0-9-0-8.ontrcacp01r.socal.rr.com [72.129.6.16
0]
5 18 ms 31 ms 25 ms agg21.lsancarc01r.socal.rr.com [72.129.5.0]
6 20 ms 29 ms 18 ms bu-ether26.lsancarc0yw-bcr00.tbone.rr.com [66.10
9.6.212]
7 23 ms 28 ms 19 ms 107.14.19.86
8 34 ms 28 ms 55 ms 66.109.9.122
9 97 ms 98 ms 87 ms vlan90.csw4.LosAngeles1.Level3.net [4.69.144.254
]
10 91 ms 99 ms 118 ms ae-92-92.ebr2.LosAngeles1.Level3.net [4.69.137.2
9]
11 89 ms 92 ms 95 ms ae-3-3.ebr3.Dallas1.Level3.net [4.69.132.78]
12 93 ms 98 ms 98 ms ae-83-83.csw3.Dallas1.Level3.net [4.69.151.157]

13 98 ms 98 ms 98 ms ae-81-81.ebr1.Dallas1.Level3.net [4.69.151.150]

14 93 ms 98 ms 98 ms ae-14-14.ebr2.Chicago2.Level3.net [4.69.151.117]

15 93 ms 98 ms 108 ms ae-1-100.ebr1.Chicago2.Level3.net [4.69.132.113]

16 93 ms 93 ms 89 ms ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
17 108 ms 98 ms 98 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

18 93 ms 118 ms 98 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
19 * 125 ms 128 ms 10.2.2.1
20 124 ms 128 ms 128 ms 192.34.76.2
21 112 ms 118 ms 128 ms 199.91.189.234
22 111 ms 115 ms 108 ms 199.91.189.74

Trace complete.

C:\Windows\System32>

[Xanin]

-Time Warner Cable
-United States, California
-Always happens while playing, everything freezes for 1 to 2 seconds then it rubberbands forward

[Elene-Milminus]

Time Warner Cable
Los Angeles, California
All day every day for the past 2 weeks.

Barely getting by, sometimes very unplayable. Only happens with FFXIV.

[misterdapi]

So, everyone says Tata Communications is the problem, looks like we need to let them know.


A list of Tata Communications office locations worldwide.

Tata Communications would love to hear from you!

Send them your trace routes now!
helpdesk@tatacommunications.com

customerservice@tatacommunications.com


San Jose (Also known as the Palo Alto Hop)

2077 Gateway Place
Suite 150
San Jose, CA 95110
USA
Tel +1.408.437.4710

Montreal (Yeah, where all the NA/EU servers are)

1555 Rue Carrie-Derick
Montreal, Quebec
Canada H3C 6W2
Tel +1.514.868.7272

So Its seems that people rather talk about how bad the lag is. Here is your chance to improve it.

Tata Communications would love to hear from you!

ILL and VoIP customers:
Call: 1800-419-2200 or
email us: helpdesk@tatacommunications.com

Broadband and other customers:
call: 6060 7070 or 1800 209 7070
email us: customerservice@tatacommunications.com

Fax Number: 022 6667 1029 / 022-66605335

[SoiStryder]

Time Warner
USA - California
Occurs constantly. Endgame is unplayable. Has gotten worse over the last few weeks.