How to get rid of persistent bot/hack users?

[Mags]

There is a report in game function. Use it. It'll be sorted out before too long. No. it's not overnight. It'll happen as long as us players report it. Do not seek instant gratification. Report. Play the game as intended. Move on.

[Shirai]

There is a report in game function. Use it. It'll be sorted out before too long. No. it's not overnight. It'll happen as long as us players report it. Do not seek instant gratification. Report. Play the game as intended. Move on.

^
Most solid advise there and that's exactly what I do.

As a gatherer (and crafter in training) I move around a lot for my ingredients and stumble over bots quite a lot.
Once I see them I take my 3 minutes to write a report and move on to do my own business.

Getting rid of bots and rmt completely is a Utopia, it's not going to happen, ever.
But as long as we keep reporting them SE can investigate and ban them and the more accounts get banned, the less interesting this game becomes to invest in for RMT companies.

[Kyana]

There is a report in game function. Use it. It'll be sorted out before too long. No. it's not overnight. It'll happen as long as us players report it. Do not seek instant gratification. Report. Play the game as intended. Move on.

I always did and do exactly this. In addition I add these players to the blacklist so I can see if a character got deleted. But that doesn't happen.
And most of them didn't get reported a few days ago, no, it's been months without anything happening. That is what's bothering me.

[Shirai]

I always did and do exactly this. In addition I add these players to the blacklist so I can see if a character got deleted. But that doesn't happen.
And most of them didn't get reported a few days ago, no, it's been months without anything happening. That is what's bothering me.

You will never see them deleted.
SE doesn't delete the characters upon banning them.

Chance is that you can purge a whole lot of characters by now, I purge my list weekly. (And only add accounts that somehow manage to send me more than one advertisement before being nuked these days.)

[KillyBamp]

There is a report in game function. Use it.

The thing is I find, and am sure many others do, that the report function at present is too long winded. You have to manually input - world, area, time, date, reason for report and a description of what you've observed.
While I agree this format is necessary for the nature of some reports, flagging botters and rmt should be easier. They are too prevalent, if I reported every one I saw during any given gaming session, I'd have eaten into MY game time by an hour every time, easily.
A simple click report function that logs all basic info needs to be implemented for dealing with this problem. I'm sure a lot more activity would come to light if it was a less time consuming process.