Worst Support Ever... i quit

[Nathan061111]

lol this is funny.

[Marishi-Ten]

lol this is funny.

Customer mistreats and general lack of respect for other human beings is funny? A frustrated end user venting to a company about their sub standard practices and hideous resolution times is hilarious to you? I don't see any humor in that.

Square being a service based company, they should realize that their main backbone is their CS team. It's the face of the company to the masses. If customer mistreats (gross misconduct that would get you walked out ANYWHERE ELSE) is what they want to portray, that speaks volumes to how they run their business.

It doesn't matter that Square is a company. Someone asked someone else for support and resolution where he either got a copy/paste answer or was ignored. People should at least act like human beings and show general respect to one another. At least give him an answer or reply to let him know that they're working on it and they haven't forgotten about the issue. You know, respect?

The last people who should think it's "funny" handling end users like this would be their CCM, Their GM lead, and their director of CS.

[BelloFlow]

Customer mistreats and general lack of respect for other human beings is funny? A frustrated end user venting to a company about their sub standard practices and hideous resolution times is hilarious to you? I don't see any humor in that.

Square being a service based company, they should realize that their main backbone is their CS team. It's the face of the company to the masses. If customer mistreats (gross misconduct that would get you walked out ANYWHERE ELSE) is what they want to portray, that speaks volumes to how they run their business.

It doesn't matter that Square is a company. Someone asked someone else for support and resolution where he either got a copy/paste answer or was ignored. People should at least act like human beings and show general respect to one another. At least give him an answer or reply to let him know that they're working on it and they haven't forgotten about the issue. You know, respect?

The last people who should think it's "funny" handling end users like this would be their CCM, Their GM lead, and their director of CS.

Thank you Marishi. You have no idea the frustration I have been going thru with this company's support. I do get constant copy/paste answers and no updates. I have done everything they asked and given them every detail possible to get my issue resolved which is preventing me from even progressing in the game after I spend for a 90+ day subscription. Don't get me wrong on that the game is good but come on, how can I play when I the issue can't even get resolved and I am not about to start all over again after I have gotten so far especially since I am from 1.0 and I stuck with them thru that ordeal.

[Raist]

Thank you Marishi. You have no idea the frustration I have been going thru with this company's support. I do get constant copy/paste answers and no updates. I have done everything they asked and given them every detail possible to get my issue resolved which is preventing me from even progressing in the game after I spend for a 90+ day subscription. Don't get me wrong on that the game is good but come on, how can I play when I the issue can't even get resolved and I am not about to start all over again after I have gotten so far especially since I am from 1.0 and I stuck with them thru that ordeal.

Just out of curiosity, how have you been communicating with them? Strictly via email, or have you used chat? If it's just been email, you may be running up against delays between the EN/JP teams or something.

When you say the key keeps resetting, which key are you using? The phone app, or a physical key? What browser are you using when setting it up, and what type of security is at play (no script in firefox, third party security, etc.).

Perhaps another user here has been successful with a similar environment and can lend some advice on how they got theirs to work?

[BelloFlow]

Just out of curiosity, how have you been communicating with them? Strictly via email, or have you used chat? If it's just been email, you may be running up against delays between the EN/JP teams or something.

When you say the key keeps resetting, which key are you using? The phone app, or a physical key? What browser are you using when setting it up, and what type of security is at play (no script in firefox, third party security, etc.).

Perhaps another user here has been successful with a similar environment and can lend some advice on how they got theirs to work?

I have been communicating via email, chat, ingame chat, phone, email again... back and forth... and all i get is copy/paste crap.