Several accounts that were hacked and then banned still have not returned after 1 month and 1 weeks time. The tickets were elevated to the investigation team, and we have still got no replies back. The customer support staff says there is no way for them to talk directly to the investigations team, and we will have to wait.

Rift and wow would often get your account back and restored in less than 24 hours time. At this point the people have been without their accounts for longer than they even got to play. Square's website being compromised was likely the cause of the info leak.

I initially wrote a rant post, but instead changed it to simply ask... When will people get their accounts back?

Sorry for the inconvenience,
Zero