Completed but account is restored, makes no sense!!!

[Patzerli]

I am a Player on Shiva(EU) from Germany. I made a Ticket 4 weeks ago for the same reason. I got hacked. I got no reply to my Ticket..just the normal auto reply for puttin in every little thing from my Account. Never got a reply to this. After another 2 days my Ticket was gone so i thought they have too much to do, thats the reason why the ticket got deleted. Last sunday i got kicked out of the game and my account got deactivated for 45 minutes and this Wednesday i know why. They reseted my Items to the day were i made the ticket. Discussing with GMs is just plain useless cause they just say "In the Terms it says you shouldn't play until the account is restored. Otherwise you can lose everything you got until now". How the hell should i know if i don't get a reply that they are working on my problem. I would have said they shouldn't bother with it, in 4 weeks i could have gotten my Gil easier than my whole darklight equip now.

[Australia]

I am a Player on Shiva(EU) from Germany. I made a Ticket 4 weeks ago for the same reason. I got hacked. I got no reply to my Ticket..just the normal auto reply for puttin in every little thing from my Account. Never got a reply to this. After another 2 days my Ticket was gone so i thought they have too much to do, thats the reason why the ticket got deleted. Last sunday i got kicked out of the game and my account got deactivated for 45 minutes and this Wednesday i know why. They reseted my Items to the day were i made the ticket. Discussing with GMs is just plain useless cause they just say "In the Terms it says you shouldn't play until the account is restored. Otherwise you can lose everything you got until now". How the hell should i know if i don't get a reply that they are working on my problem. I would have said they shouldn't bother with it, in 4 weeks i could have gotten my Gil easier than my whole darklight equip now.

Exactly the same situation here. It seems to be a troublesome scenario that GM's just aren't equipped with to handle, I'm sure it would lower the pressure of so many tickets if this was not the case.