Anyone have a successful encounter with SE support?

[shumakiso]

When I created a new service account instead of updating the one I was using, I contacted the SE support via live-chat and they fixed it almost instantly.

where did you get a live chat link? I only see email contact options?

[Cyrus-Wallace]

where did you get a live chat link? I only see email contact options?

I had some "tricks" to get through the live chat.

Go to the support site:

http://support.na.square-enix.com/
http://support.eu.square-enix.com/

-Click on FF XIV
-Click on "Billing and payment issues"
-Scroll down and then click on "Additional Assistance".
-Select "Account/Billing" and "Aditional Services" then fill the field with a brief description of your issue.
-You may receive some related entries for your issue or it will say "there's nothing related to your issue". Click on "next".
-Scroll down. Select live support. They may be available according to your country.

[shumakiso]

I had some "tricks" to get through the live chat.

Go to the support site:

http://support.na.square-enix.com/
http://support.eu.square-enix.com/

-Click on FF XIV
-Click on "Billing and payment issues"
-Scroll down and then click on "Additional Assistance".
-Select "Account/Billing" and "Aditional Services" then fill the field with a brief description of your issue.
-You may receive some related entries for your issue or it will say "there's nothing related to your issue". Click on "next".
-Scroll down. Select live support. They may be available according to your country.

Awesome Thanks! Needed to try a different method, been almost 2 weeks with 0 help from SE