Square. I need you to work with me on this.

[Kitya]

Thanks.
That gives me an hour after I get home from work. It seems to be the only option I have left. Not even toll free.

Good God Square, please work on this. You literally have directions leading people to log in to get help for not being able to log in.

Yep, np.

Sucks that it doesn't give you much time. If it makes you feel better, when I called them with an issue I was only on hold for 15-20m or so. Not too bad for a brand new game, imo.

Also, I think one of the main problems with their CS is that they're a Japanese company. Their main branch of support is over there. I've noticed this is sort of a trend with foreign companies.

Good luck wit their customer support. Not only do they hide their phone lines from customers, but when you actually have grey hair from waiting in the phone lines, someone completely devoid of competence and/or initiative will be waiting for you at the other end of the phone.

I had some of the most horrible experiences with SE support, and my one thought is "I hope nothing ever goes wrong with my account ever. I don't want to call that place again."

It does sound like you had a bad experience. You can't really generalize just from that, though. The people they hire for phone support are not always the most intelligent people so you can have some bad luck with it occasionally.

I would like to say that when I called them they were very friendly and helpful and solved my issue immediately. I was able to resume play normally as soon as I got off the phone. Also, when you're on hold don't just sit there, do other things. Makes it seem like it doesn't take years. :P

[Zfz]

Fantastic. Where can I find it?

I think it was in here:
http://support.na.square-enix.com/co...hp?id=496&la=1

I remember the 40 character description stuff. But how I ended up in live chat, I honestly can't remember. The customer service here is as convoluted as the account management. Which all says to me they try to avoid providing a service to customers.

I'll bet even Yoshida himself can't find the live chat link if he accessed the support website himself from outside. :3

[Vaen]

Good luck dude. Let us know when you get past this customer disservice buffonery and back onto your account. I'm curious to know how long it takes!

[Gramul]

Good luck dude. Let us know when you get past this customer disservice buffonery and back onto your account. I'm curious to know how long it takes!

You can go ahead and just count the next two days because SE support doesn't do weekends. Which tells me it's a soul sucking full time job with no employee rotation. And I get to talk to them on the last hour of their day.

yaaaaaaaaaaaaaaaaaaay~

[Gramul]

40 minutes on hold. With nothing but the sound of a repeating dial tone and a generic automated "Everyone's busy, please look forward to it."
Other than that it was fairly quick as I had a number from my attempt at Email help. The guy was courteous and direct. Had no problems with him.
Just seems like they might be understaffed.

In any case, it's over.

[Gaddes]

Is the customer support in XIV the same from XI? Because I've been hearing horror stories right and left, but never had them when I had to call CS about issues in FFXI back in the day. I was hacked once back in 2008 or so (hadn't logged into FFXI for a couple weeks, then one day I do and I'm suddenly in another server in a well-known mining area with all of my Sky/Sea gear gone and wearing bare-minimum stuff... you wouldn't believe how fast I bought a security key after that mess) and was helped through the process over the phone of rolling back my character. It was harrowing but it went pretty smoothly from what I remember. To those of you who've used their CS for XIV, does it seem like they just don't care anymore? Or that they aren't taking you seriously? I find it so disappointing that their service sounds like it's gone downhill so much from the previous mmo...

[Vaen]

Congrats! There should be an in-game achievement or something for when you log back in after your account was inaccessible.

Too bad I never really got to see you or the other cool forum-using Sargatanas people in-game before my upcoming transfer to another server. I hope I don't regret the switch!

[Gramul]

Congrats! There should be an in-game achievement or something for when you log back in after your account was inaccessible.

Too bad I never really got to see you or the other cool forum-using Sargatanas people in-game before my upcoming transfer to another server. I hope I don't regret the switch!

Not to fear.
I plan on infecting Gramul to every server.
I'll be everywhere.
No one will ever be alone again.
Because I'll be there.
With you.
forever

Is the customer support in XIV the same from XI?

The call had me select from 3 options: Account issues, FFXIV issues, and FFXI issues. So I'm going to assume yes.