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  1. 10-10-2013 06:17 AM #1
    Cirsce
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    Sep 2013
    Posts
    40
    Character
    Cirsce Ansari
    World
    Coeurl
    Main Class
    Arcanist Lv 30
    Quote Originally Posted by Adrien-toushiro View Post
    did you know how long it took or through which contact did you do it through?
    Use live chat / phone support. It'll take about 1-2 hours on hold to get through. After you verify your information I'm pretty sure they can take it off. Email tickets are pretty useless, but they will ask for your ticket number when you talk to them.
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  2. 10-10-2013 06:37 AM #2
    Adrien-toushiro
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    Aug 2013
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    6
    Character
    Adrian Toushirou
    World
    Faerie
    Main Class
    Lancer Lv 55
    Quote Originally Posted by Cirsce View Post
    Use live chat / phone support. It'll take about 1-2 hours on hold to get through. After you verify your information I'm pretty sure they can take it off. Email tickets are pretty useless, but they will ask for your ticket number when you talk to them.
    THANKS FOR THE INFO p.s ive just found the exact times for when phone calls are used so now i can try and get through its probably easier to try and do it when they first start
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  3. 10-10-2013 03:07 PM #3
    StrejdaTom
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    Oct 2013
    Location
    Gridania
    Posts
    1,678
    Character
    T'aretha Tyaka
    World
    Ragnarok
    Main Class
    Bard Lv 70
    It took me 30 minutes in chat service queue yesterday. ) Support service did well.
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