Unable to detect directX and FFXIV close itself.

[origamikitsune]

I have DX 11 installed on my desktop, so I have no idea how well the game does or doesn't work with DX9 installed. As a general rule though, keeping DX to the most recent version is (usually) the best bet.

[Alise]

So I have tried everything, and now sometimes it seem to work, and sometimes not.

I notice that if it work, it will work for so many hours until I finish my play. and if it doesn't work it will only allow me to stay in game between 0min-5 min then directx will stop working. the problem is that the rate of be able to play is only about 1/10. so it is annoying to log in 10x times everyday.


Does anybody can guess the reason by the information? I feel it is weird that sometimes it can, sometimes it can't and when it can't, it will always have problem within 5 min after log.

[Zenaku]

Sadly it due to your Graphic Chip nVidia GeForce GT 540M and it's a laptop this is one of the reason i wont get any laptop right now for ffxiv maybe 1-3years down the road when there better chips that can play ffxiv without issue.

I really do think it because of your video card even if it good enough to play ffxiv i think that could be the problem.

i going to look up a few things and see what i can do to help you out.

[Alise]

I checked on by one, and now I know that the problem is from Nvidia-GPU.

either :
1. the battery charger that come with the laptop doesn't provide enough power to it? (or not stable and cause directx stop)
2. The graphic card is too heat? (but unlikely, because even in standard setting that I can run by intel chip alone, it still has directX problem)
3. 540M not support this game yet! And may need more driver update later. But if this is the case, other laptop with 540M should have the same problem with me. (Please help me if anybody also use laptop with 540M)
4. My graphic card has some problem physically. may be it is bad product from factory and I should claim it. (I will try to claim it by this reason if I m sure that it is not 3 reasons above.)


because my laptop spec is so high that I could run FF14 in normal resolution with core-i7 alone. (Turn off nvidia to save energy mode) Now I notice no directX problem at all after I change to use CPU only. Now, if anybody would be so kind to help me think which of the choices above was the cause of problem from the Nividia card ? because I prefer use the 540M and have little higher setting in FF14.

[DinoC]

I have the same problem with 2 ASUS laptop with optimus technology and using the Nvidia 540M

Setting the game to use the Nvidia Card only helps out a little bit but still the game crashes rather frequently. I notice that updating to the latest nvidia drivers has helped a lot, however the crashes continue.

As many of you I initially thought this issue was related to the optimus technology, however installing the game on my desktop with 8gigs of RAM and a Nvidia GTX 480 1.5gb Ram Overclocked, the problem occurs, although less frequently the game still crashes in window mode even without switching to other windows. In fullscreen all you have to do is alt+tab and is instacrash.

Another machine with lower specs running an ATI 4870 card with 512mb of memory, does not crash at all.

Which makes me believe this is only occuring with Nvidia Cards, anyone having the DirectX problem or similar with ATI cards?

[Fresha]

I just purchased and installed a new ATI 6970 graphics card and getting the same error. I have loaded the latest drivers.
Catalyst Version is 11.3

[Fresha]

Updated to version 11.5 and still the same problem

[Alise]

So basically can we conclude that 540M has the problem? either the card or driver.

I can play this game in low resolution without any crash at all if I run by just core-i7 intel. (Turn Nvidia off)

[Kitties]

I noticed this problem in September... I wrote a ticket and they said it was a "known issue" and they were "working on it." If it was a problem with the driver or other hardware issues, I would think it would be like that on some other games as well.

I know SE has been busy with fixing the entire game, but it's been over 7 months since I put in a ticket for this same issue.

[supert123]

Try the AMD overclock tool. Those are the same issues I was having. I now overclock before each gaming session and I'm good to go.