Quote Originally Posted by Elegance View Post
I think its more a resigned to it kinda thing, the same way every other suggestion in swtor was met with "can't happen due to engine limitations" "oh ok".

I'm sure we'd all love better communication from our devolopers, but sadly that doesn't ever seem to be a thing.
I don't know; it might be poor memory, but having played both WoW and D3, I feel like Blizzard is infinitely better at this sort of thing.
Quote Originally Posted by ZakarnRosewood View Post
Does this excuse the customer service? No. but I hope it puts things a bit more into perspective. Should a game on such a massive scale have its own self sustaining, self regulated, and solely focused customer support team? I think it should. This should come in time once they recuperate some of the debt this company has incurred over the last 3 years. Remember that they have been running this game at a deficit for the last 3 years with negligible amounts of money coming in. They have worked through the worst natural disaster and nuclear disaster in decades, they have recovered from "the worst MMO launch in history" and they also have continually put up with customer abuse.
How hard is it to pay someone minimum wage to watch the forums and do that very thing? There seem to be people who essentially do that very thing for free both here and on the FF14 subreddit.