what the...

[ntall1]

tbh arenanet was better at support and feedback to customers than SE ever was. but i do feel your pain lol
email support is the only thing i can use, when i click to find support theres no phonenumber. at some point i clicked something like "call us" or something similar.....took me straight to the email form thing. im curious to see what happens in a few days from now. when the free playtime is over and people need to subscribe lol

I have a feeling that a lot of ppl will not be subbing. I personally WANT to sub. I like the game, and enjoy playing it..... when I can. However, even tho I like the game I will not be paying a monthly fee for a product that I can not use on my own time. Nor will I pay a monthly fee on a product you can not receive support on.

Why do companies have monthly fees in the first place? Well.. They have them so they can fund infrastructure, game development, and support staff for their customers. I already paid for the development up to this point. That was the initial cost of 29.99. So to warrant a monthly payment from players we should be seeing an adequate support staff with reasonable wait times, AND working servers.

/sick of crappy large companies that don't need to give a crap about their customers.