Because you aren't capable of making your own thread to discuss the problems and gather information. Istym is completely right. This wasn't intended to be a thread for discussion. It had a simple and very pointed purpose. To get a response from SE. Take your discussions and theorycrafting to another thread please.
Originally Posted by Freyar
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10-01-2013 02:07 PM #71Player
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10-01-2013 02:11 PM #72Player
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Getting information before getting a response from SE means we can push for something relevant as opposed to a copy of what we already know. You seem high-strung though, so eh.. enjoy your day. :P
Originally Posted by Phyrexianwrath
(2)
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10-01-2013 02:21 PM #73Player
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So... you would rather them harass instead a company that might not be able to do anything at all to remedy a particular problem, that has a definite impact on the situation in question? Guess you just aren't getting it...
Originally Posted by Istym
Have you not even considered that perhaps you are asking for a response from the wrong people?
The routers that have been called into question within the scope of FFXIV traffic have been documented elsewhere as having issues. In other words, they are known to cause these kinds of problems with other games and applications. Why not try to get action on what is known to be a problem, and has a known means for affecting change... versus clamoring for a response from someone who may not even be able to provide the answers you seek? I mean seriously... look at all the IP's in that subnet that openly respond to pings:
IP Ping Hostname Ports
199.91.189.1 203*ms [n/a] [n/s]
199.91.189.2 197*ms [n/a] [n/s]
199.91.189.3 186*ms [n/a] [n/s]
199.91.189.4 176*ms [n/a] [n/s]
199.91.189.5 163*ms [n/a] [n/s]
199.91.189.9 126*ms [n/a] [n/s]
199.91.189.10 116*ms [n/a] [n/s]
199.91.189.11 75*ms [n/a] [n/s]
199.91.189.17 68*ms [n/a] [n/s]
199.91.189.18 69*ms [n/a] [n/s]
199.91.189.19 68*ms [n/a] [n/s]
199.91.189.20 69*ms [n/a] [n/s]
199.91.189.21 69*ms [n/a] [n/s]
199.91.189.22 69*ms [n/a] [n/s]
199.91.189.23 69*ms [n/a] [n/s]
199.91.189.24 69*ms [n/a] [n/s]
199.91.189.25 78*ms [n/a] [n/s]
199.91.189.26 69*ms [n/a] [n/s]
199.91.189.27 79*ms [n/a] [n/s]
199.91.189.28 70*ms [n/a] [n/s]
199.91.189.29 69*ms [n/a] [n/s]
199.91.189.30 74*ms [n/a] [n/s]
199.91.189.31 69*ms [n/a] [n/s]
199.91.189.32 69*ms [n/a] [n/s]
199.91.189.33 69*ms [n/a] [n/s]
199.91.189.34 69*ms [n/a] [n/s]
199.91.189.35 69*ms [n/a] [n/s]
199.91.189.36 69*ms [n/a] [n/s]
199.91.189.37 69*ms [n/a] [n/s]
199.91.189.38 69*ms [n/a] [n/s]
199.91.189.39 70*ms [n/a] [n/s]
199.91.189.40 70*ms [n/a] [n/s]
199.91.189.41 73*ms [n/a] [n/s]
199.91.189.42 77*ms [n/a] [n/s]
199.91.189.43 70*ms [n/a] [n/s]
199.91.189.44 71*ms [n/a] [n/s]
199.91.189.45 72*ms [n/a] [n/s]
199.91.189.46 71*ms [n/a] [n/s]
199.91.189.47 75*ms [n/a] [n/s]
199.91.189.48 68*ms [n/a] [n/s]
199.91.189.49 69*ms [n/a] [n/s]
199.91.189.50 70*ms [n/a] [n/s]
199.91.189.51 72*ms [n/a] [n/s]
199.91.189.52 68*ms [n/a] [n/s]
199.91.189.53 69*ms [n/a] [n/s]
199.91.189.54 70*ms [n/a] [n/s]
199.91.189.55 69*ms [n/a] [n/s]
199.91.189.56 70*ms [n/a] [n/s]
199.91.189.57 69*ms [n/a] [n/s]
199.91.189.58 69*ms [n/a] [n/s]
199.91.189.59 69*ms [n/a] [n/s]
199.91.189.60 70*ms [n/a] [n/s]
199.91.189.61 69*ms [n/a] [n/s]
199.91.189.62 69*ms [n/a] [n/s]
199.91.189.65 71*ms [n/a] [n/s]
199.91.189.66 70*ms [n/a] [n/s]
199.91.189.67 72*ms [n/a] [n/s]
199.91.189.68 78*ms [n/a] [n/s]
199.91.189.69 79*ms [n/a] [n/s]
199.91.189.70 81*ms [n/a] [n/s]
199.91.189.71 69*ms [n/a] [n/s]
199.91.189.72 75*ms [n/a] [n/s]
199.91.189.74 78*ms [n/a] [n/s]
199.91.189.75 76*ms [n/a] [n/s]
199.91.189.76 70*ms [n/a] [n/s]
199.91.189.77 71*ms [n/a] [n/s]
199.91.189.78 72*ms [n/a] [n/s]
199.91.189.79 69*ms [n/a] [n/s]
199.91.189.80 69*ms [n/a] [n/s]
199.91.189.81 70*ms [n/a] [n/s]
199.91.189.82 69*ms [n/a] [n/s]
199.91.189.83 70*ms [n/a] [n/s]
199.91.189.84 70*ms [n/a] [n/s]
199.91.189.85 68*ms [n/a] [n/s]
199.91.189.86 71*ms [n/a] [n/s]
199.91.189.87 69*ms [n/a] [n/s]
199.91.189.88 69*ms [n/a] [n/s]
199.91.189.89 70*ms [n/a] [n/s]
199.91.189.97 69*ms [n/a] [n/s]
199.91.189.98 69*ms [n/a] [n/s]
199.91.189.99 69*ms [n/a] [n/s]
199.91.189.102 69*ms dns-n1.na.square-enix.net[n/s]
199.91.189.103 69*ms dns-n2.na.square-enix.net[n/s]
199.91.189.104 71*ms [n/a] [n/s]
199.91.189.105 87*ms [n/a] [n/s]
199.91.189.110 69*ms [n/a] [n/s]
199.91.189.209 69*ms [n/a] [n/s]
199.91.189.210 69*ms [n/a] [n/s]
199.91.189.211 69*ms [n/a] [n/s]
199.91.189.212 71*ms [n/a] [n/s]
199.91.189.225 69*ms [n/a] [n/s]
199.91.189.226 69*ms [n/a] [n/s]
199.91.189.229 70*ms [n/a] [n/s]
199.91.189.230 76*ms [n/a] [n/s]
199.91.189.233 72*ms [n/a] [n/s]
199.91.189.234 75*ms [n/a] [n/s]
199.91.189.237 70*ms [n/a] [n/s]
199.91.189.238 73*ms [n/a] [n/s]
199.91.189.241 69*ms [n/a] [n/s]
199.91.189.242 69*ms [n/a] [n/s]
199.91.189.245 69*ms [n/a] [n/s]
199.91.189.246 68*ms [n/a] [n/s]
Who knows how many of those are game servers. Now consider how many players are involved. Do you really expect SE to single-handedly back trace everyone's session to see if they have communication issues, and if so where does it lie, and who do they contact to fix it?
It just seems much more practical for those experiencing communications problems to take a few simple steps to generate a short report that may provide the bulk of those answers (or at least decent clues), then pass it off to people who might be able to take some action.
And it might not have gotten so derailed if not for people disputing the validity of an established problem that is impacting communications.(0)Last edited by Raist; 10-01-2013 at 02:28 PM.
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10-01-2013 02:34 PM #74Player
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At the same time, we know that Cogent Communications is impacting Comcast and potentially Verizon customers.
(1)
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10-01-2013 02:40 PM #75Player
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No, I expect SquareEnix to engage with their customers regardless instead of flat out ignoring them. And as already stated I have not seen the routing issues you are quick to diagnose.
We can argue back and forth about this until the end of days so lets get back on track with the original intent of the OP.
Because currently the community is being ignored by SquareEnix and gathering whatever fancy reports you like will not change that!This is a plea to other players. We need SE to respond, we need something to restore a modicum of faith in the company. Don't just reply with your IP, location, etc in that other thread. Reply here or make your own threads. Keep it as civil as you can. But we all know frustration needs to be expressed, to let them know how much we care.(0)
I could tell you my adventures — beginning from this morning,
but it's no use going back to yesterday, because I was a different person then.
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10-01-2013 02:59 PM #76Player
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Cogent is known for generally being the go-to ISP for low quality bulk bandwidth (think CDN's and Youtube) not game traffic/VoIP.
Originally Posted by Freyar
http://gigaom.com/2013/06/20/verizon...cogents-fault/
http://gigaom.com/2013/09/16/video-i...ry-giants-are/(0)
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10-01-2013 03:05 PM #77Player
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Either way, they do play a part here (as well as for League of Legends.)
Originally Posted by KisaiTenshi
Tracing route to 199.91.189.27 over a maximum of 30 hops
- 1 <1 ms <1 ms <1 ms 10.64.4.254
- 2 1 ms <1 ms <1 ms 10.1.10.1
- 3 37 ms 22 ms 12 ms 96.80.148.1
- 4 11 ms 10 ms 12 ms te-0-6-0-5-sur03.saltlakecity.ut.utah.comcast.net [68.85.39.49]
- 5 11 ms 11 ms 15 ms 162.151.9.213
- 6 27 ms 25 ms 21 ms pos-2-1-0-0-cr01.denver.co.ibone.comcast.net [68.86.90.237]
- 7 25 ms 24 ms 20 ms te3-5.ccr01.den03.atlas.cogentco.com [154.54.10.33]
- 8 27 ms 22 ms 23 ms te0-6-0-3.ccr21.den01.atlas.cogentco.com [154.54.45.181]
- 9 68 ms 68 ms 79 ms be2129.mpd21.mci01.atlas.cogentco.com [154.54.26.114]
- 10 81 ms 84 ms 79 ms te0-0-0-4.mpd21.ord01.atlas.cogentco.com [154.54.30.169]
- 11 120 ms 110 ms 101 ms be2079.ccr21.yyz02.atlas.cogentco.com [154.54.27.182]
- 12 117 ms 112 ms 110 ms be2090.ccr21.ymq02.atlas.cogentco.com [154.54.30.206]
- 13 120 ms 116 ms 115 ms 38.122.42.34
- 14 * * * Request timed out.
- 15 71 ms 71 ms 73 ms 192.34.76.2
- 16 71 ms 75 ms 73 ms 199.91.189.234
- 17 70 ms 71 ms 71 ms 199.91.189.27
(0)
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10-01-2013 03:43 PM #78Player
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I'm asking again, please take your discussions to another thread. Some of you may not have bothered reading the original post. This isn't for discussing what is wrong or how it should be fixed, because none of us know.
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10-01-2013 04:21 PM #79Player
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They already indirectly said something by accepting the report as a proper bug report.
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10-01-2013 05:51 PM #80Player
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You can fix this issue by using a vpn, but then SE thinks you're getting hacked and you have to change your password on a regular basis.
I'm not a pro with these issues, but if a freeware can fix the problem, I can't see why a huge company like SE couldn't...(0)
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