Account hacked and banned !!! GREAT

[Lygastin]

It's unlikely you're the only one trying to get something fixed, so don't expect any help within a couple of hours (or even days for that matter). Unfortunately, quite a few people are getting hacked, usually those not using the security token, using a way too common password, or those buying gil. Hacked accounts will get banned fairly quick, but it takes a while to investigate them and return them to their pre-hacked state.

As for the mail you got, that's an automated email. Every account that's about to expire will get those, regardless of whether you're hacked or not ..

what's the point that if u play a MMO and u have to pay extra for a token security ? i bought the CE we have token but the problem is she's not around while im not register the token because it might have a problem for her to login

[ilJumperMT]

I think you search this: http://support.na.square-enix.com/co...p?id=5382&la=1




Someone hacked the account, spammed RMT stuff and account got banned. The real owner will now the account unbanned, because it got hacked and the owner didn't spam RMT stuff.

That is account security issue, which the owner should make sure his account is kept safe

You work in customer service for SE? No? Stop talking nonsense then.

Hacked accounts used to sell currency happens all the time in every game. It happened to me in GW2. Hacked day 1 and suspended for selling gold. It was eventually lifted after they determined the details of what happened and it was clear it wasn't me. I hope the OP gets his account back.

You though, you're very ignorant.



So is it blind love for the game that causes you to make clueless posts or are you simply new to mmos? This is pretty common.

I been playing mmos since UO and it never happened to me. My FC has dedicated crafters which have over 20mil gil and have not been banned. Sorry but I am not buying into people spamming forums that they are innocent.

[Rostum]

im not register the token

Whelp, that could be one of the issues right there.

Change your passwords, use long (e.g. 16-20 letter) complex passwords, and use a security token.

[Millerna]

The point of paying for a security token (or getting it for free using the Android/iOS app) is that you don't get hacked ...

[Gohlar]

I been playing mmos since UO and it never happened to me. My FC has dedicated crafters which have over 20mil gil and have not been banned. Sorry but I am not buying into people spamming forums that they are innocent.

So, ignorance it is. Well, educate yourself please. It will help you from making foolish posts in the future. This happens all the time and could very well happen to you some day.

Shame on you for playing mmos for so long and still having such a short sighted attitude. I mean if you thought about this at all spamming RMT is done on hacked accounts. You really think someone would do this randomly with a meaningful account? Honestly...

Thinking. It's a good thing to do before posting.

[Lygastin]

Whelp, that could be one of the issues right there.

Change your passwords, use long (e.g. 16-20 letter) complex passwords, and use a security token.

the password are not 1234567890..... and sure token hm sounds legit to me that all FF player have to buy token to protect their account.....

[ilJumperMT]

what's the point that if u play a MMO and u have to pay extra for a token security ? i bought the CE we have token but the problem is she's not around while im not register the token because it might have a problem for her to login

Probably the issue is that your account has been "hacked" due to lack of secuirty. RMT used account thus it was flagged and banned. Did you use the password anywhere else like some fansites or even other games or any other account. Passwords should be unique and complex involving special characters, upper case, lower case and numbers. You may also logged using your account on a phishing website.

[Jinko]

OP are you using a security token or the mobile security app ?

SE should do what blizzard and Trion did and force everyone to use it, that way there will be a lot less hackings going on.

Assuming you get your account back I suggest you to download the security app or purchase a token, before you end up with your account being hacked as well.

[Lygastin]

So, ignorance it is. Well, educate yourself please. It will help you from making foolish posts in the future. This happens all the time and could very well happen to you some day.

Shame on you for playing mmos for so long and still having such a short sighted attitude. I mean if you thought about this at all spamming RMT is done on hacked accounts. You really think someone would do this randomly with a meaningful account? Honestly...

Thinking. It's a good thing to do before posting.

thank you sir ! your reply is really supportive and meaningful to me that because both of us are now in 2 different country the only way to having fun is play an mmo that i choose Square enix and pay 130gbp CE just to make her happy and having fun , but seem like dumper just wanna stomp me in the face that we are not innocent and QQ on the forum like i never contact square enix right now ......

[Lygastin]

Probably you used the same password for some f2p game with "better" security.

oh really sherlock ? seem like u know everything about me that u are so smart ! u have my bless that your account wont be hack in someday good luck and i know my english are bad but did u even read the word "individual" ?