90K Leads to Entire Home Network Crashing

[Hayguyz]

I sort of have the same problem. What kind of router do you have? I am wired to the wireless router. However when i get passed the login screen and as far as the character selection, I can tell that the routers wireless radio shuts off. I can actually sit here on my phone and watch it disconnect wirelessly from the router. All other devices(laptops) connected to the router also lose their connection. Now whats strange is, I can watch the connection on my phone come back if i alt-tab away from the character selection screen to windows, and disappear again if I alt-tab back into the game. The game is obviously playing with my routers emotions. I have an Asus WL-520gu and I've tried everything short of slamming it against a wall to fix it. Im going to go buy a new router right now....

[Gigglemesh]

I'm not using an ASUS router, but a Cisco one.... LINKSYS by Cisco WRT54G2. Comcast. I'm wireless.

All Comcast customers should contact Comcast, maybe they will do some investigationg:
https://www.comcastsupport.com/chatentry/


So Ruby Rose thinks it's a router/modem issue, everyone please buy new router/modem... and immediately after ending the chat the internet dies twice! lol
I don't know, I just find it hard to believe that all of user Comcast customers have old failing routers/modem.

chat id: dff77d20-907f-4ee4-9867-b9232e857bd1
Problem: I am trying to play Final Fantasy XIV: A Realm Reborn. Prior to Thursday September 26 2013, I was able to play okay with some disconnections here and there, but ever since yesterday I've been disconnecting every 5 minutes.
Ruby Rose > Hello Erica, Thank you for contacting Comcast Live Chat Support. My name is Ruby Rose. Please give me one moment to review your information.
Erica > My Issue: I am trying to play Final Fantasy XIV: A Realm Reborn. Prior to Thursday September 26 2013, I was able to play okay with some disconnections here and there, but ever since yesterday I've been disconnecting every 5 minutes.
Ruby Rose > I hope you haven't waited so long to be assisted and hope you are having a great day.
Erica > I'm am having a okay day so far, it would be a ton better if I could play my game though! Thanks for asking.
Ruby Rose > You are most welcome.
Ruby Rose > I understand how difficult this might be for you not to have stable internet service, I apologize for the inconvenience. As a frequent internet user myself I also rely on fast and stable connection to complete important tasks. You have reached the right person to help you with your connection issue. Rest assured that we'll have a resolution by the end of this chat.
Ruby Rose > To help us identify the cause of the issue and the correct steps to take, would it be fine to ask you a few questions?
Erica > Sure
Ruby Rose > Are you using the Comcast connection for this chat?
Erica > Yes
Ruby Rose > I understand. If I may ask,how are your devices connected? Wireless? Wired?
Erica > I am wireless
Ruby Rose > I see. Do you have a separate wireless router aside from the Comcast modem?
Erica > Yes, we are using a Linksys by Cisco wireless-g router
Erica > I have tried power cycling it multiple times but I still get the constant disconnecting when trying to play Final Fantasy XIV: A Realm Reborn
Ruby Rose > I see.
Ruby Rose > How long have you been using your Linksys router and your modem?
Erica > About 2 years
Ruby Rose > Both devices?
Erica > Router 2 years, not sure about the modem.
Ruby Rose > I see. Have you tried connecting directly to the modem to check if the connection is stable that way?
Erica > I'm in a different room than the modem and cannot move either the computer or modem unfortunately.
Ruby Rose > Oh I see.
Ruby Rose > Erica, there are several factors affecting the speed or quality of a wireless connection. This includes the location of the router, your distance from the router/modem, if there are thick walls between your device and the router, other electronic devices that can cause electromagnetic interference, as well as the number of devices connected to the internet.
Ruby Rose > Also, it is normal for an electronic device like a router or modem to wear out after 2 years since it's continuousy used. It's functionality is at peak within 1-2 years and declines after that.
Erica > It seems there are a ton of Comcast customers with this lag/disconnecting issue when they try to play Final Fantasy XIV: A Realm Reborn. We thinking it might have to due with the amount of bandwith the game uses, so we think Comcast might have it red-flagged like for throttling or something
Ruby Rose > Erica, I understand that you may have heard or read about such issues but I can assure you that Comcast will never throttle your connection. We can troubleshoot here if you want but you have to also consider the information I provided you earlier such as factors and your router's condition.
Ruby Rose > Would you like to proceed with troubleshooting further?
Erica > Well I guess if you think it is a router/modem issue, I dunno what else. But it seems then that a lot of Comcast customers have old routers. I'm not sure if you can put in a ticket for someone to look into that. Here is the official website where a lot of FFXIV: ARR comcast customers are trying to trouble shoot: http://forum.square-enix.com/ffxiv/s...rchid=12372001
Ruby Rose > You have opened a window for Comcast Support and I don't want to miss an opportunity to support you. Are we still connected?
Ruby Rose > Thank you for that information. I can certainly note your account in reference to this issue.
Erica > Okay thanks for your help today, I will let the other Comcast customers know it may be a router/modem issue. I hope it gets fixed either way somehow, have a good weekend!
Ruby Rose > You are most welcome.
Ruby Rose > Is there anything I can help you with today? I'll be happy to assist you further.
Erica > That was it, thanks
Ruby Rose > You are welcome.
Ruby Rose > Thank you for choosing Comcast, the Home of the Fastest Internet Connection. If you need assistance in the future, please do not hesitate to contact us through Live Chat(available 24/7). Comcast also offers great FAQ and Help forums located at www.Comcast.net. You can also reach us at 1-800-XFINITY (1-800-934-6489). We appreciate your business with us!
Ruby Rose > Analyst has closed chat and left the room

[Medura]

this has happened since 1.0, on every network ive played over some time, on all the 3 accounts ive played on. I once made my schools network go down too, that was fun ^^
Though, never reported the issue, as its one of those where they will say, "its your own networks fault" even if it happens everywhere.

[Nekodar]

I suggest disabling UPnP on your routers to see if things get better... Various routers have quite bad UPnP implementations.

[RickiFake02]

I suggest disabling UPnP on your routers to see if things get better... Various routers have quite bad UPnP implementations.

Can you explain how to do this for those of us who don't know how? :\

[Nekodar]

Can you explain how to do this for those of us who don't know how? :\

Sorry, but that's something that differs from router to router.
Look around in the admin interface of your router and see if you can find anything about UPnP there (Universal Plug and Play).