SUSPENDED ACCOUNT

[TakeoKahn]

Today i spoke to a Rep after waiting 1.5 hours. I registered my code to my ps3 incorrectly only because it made a new account automatically after early access ended. so i lost my character that i had in Phase 4 Beta and early access. That was the first time. So i said okay ill start over. i also put in an email to support center about incorrect registration. i did receive an email stating that they would contact me in 2 days. never happened. Now he said that they sent out a new registration code to be used for account 1. i never got it. and this is what i dont understand. he said the account 2 that i am currently playing on will be banned. could be tmrw could be 6 months. are you kidding me? i even bought a copy of the game becasue i looked everywhere in my spam emails for that code. so i wanted to put the new registration code on my account 1 now so i dont have to later. and i couldnt even do that through Mog Station.... so now im out 40$ and anohter 20$ for upgrading to CE on my 2nd account. and now i have to wait until its banned to start playing on my original account 1? this is my first mmo experience i Love the game but what kind of support is that? so continue playing on an account that will be banned? i dont even care about my first account anymore i want the one i am currently playing on. but the fact that they could not put a stop to this Future ban boggles me? telling me that these issues are sent through Europe and they have no control over it. THen why are you a Support Center!

[Illurim]

Today i spoke to a Rep after waiting 1.5 hours. I registered my code to my ps3 incorrectly only because it made a new account automatically after early access ended. so i lost my character that i had in Phase 4 Beta and early access. That was the first time. So i said okay ill start over. i also put in an email to support center about incorrect registration. i did receive an email stating that they would contact me in 2 days. never happened. Now he said that they sent out a new registration code to be used for account 1. i never got it. and this is what i dont understand. he said the account 2 that i am currently playing on will be banned. could be tmrw could be 6 months. are you kidding me? i even bought a copy of the game becasue i looked everywhere in my spam emails for that code. so i wanted to put the new registration code on my account 1 now so i dont have to later. and i couldnt even do that through Mog Station.... so now im out 40$ and anohter 20$ for upgrading to CE on my 2nd account. and now i have to wait until its banned to start playing on my original account 1? this is my first mmo experience i Love the game but what kind of support is that? so continue playing on an account that will be banned? i dont even care about my first account anymore i want the one i am currently playing on. but the fact that they could not put a stop to this Future ban boggles me? telling me that these issues are sent through Europe and they have no control over it. THen why are you a Support Center!

That is abysmal. I hope they sort it out sooner, rather than later, for you.