Have a hacked account? There is something you can do about it.

[KisaiTenshi]

Then SE should probably be ashamed that most people calling their phone support wait 2+ hours to get a call answered. I would if that was my current wait time. And their live chat isn't an improvement on wait time either.

Based on the politics of the previous call centers, it probably went something like this
Supervisors - "Gee boss, we have extremely large call volume, and it's not going down, what should we do?"
Manager -" Hire more staff!"
Supervisors - "But that will take 7 weeks!"
Manager - "Deal till then"

(2 weeks to roll out job applications to recruitment agencies, 5 weeks to train)
http://ch.tbe.taleo.net/CH01/ats/car...X&cws=1&rid=61
http://eu.square-enix.com/en/node/1729?all=
http://eu.square-enix.com/en/jobs/ga...anenglish?all=