Have a hacked account? There is something you can do about it.

[kaiyouske]

No, hacked people "did something stupid, and won't admit it"

I've worked customer support enough to see through blame shift. SE is not at fault when they give you the tools to protect the account and you refuse to use them. It's like complaining that the insurance company charges you more having riskier behavior. SE could charge people a lower monthly rate if they use an authenticator and I think that would make people change their minds about it.

I've worked at a game company customer support before and I totally disagree with you. You also shouldn't have to be required to pay for additional 'security tokens' if you don't have a smart phone.

I can understand if someone's account gets hacked 4 times or more but 1 time? Thinking that that's the customer's fault is not only irresponsible but ignorant as well.

Like I've said time and time again, the complaints are that the customer support is taking 14+ days to restore accounts to working order. How is this acceptable? If your cell phone gets hacked and your provider shuts down your service for 14+ days would you be ok with that? Oh and you won't be credited for your 14 days since you know, it's your fault that it was hacked.