Charged for the game 15 days early, never purchased 1.0, screwed by CS. (livechat)

[tort]

So herein lies my issue. I did not own, nor buy a copy of Final Fantasy XIV 1.0. I was given the trial pass, as explained in live chat, which is clearly marked as a LIMITED USE ONLY version of the game per their own user agreement (see link live chat).

I purchased the game in 6/2013, and entered the information on the mogstation as per the e-mail, as I was unable to play the game (as I had no prior service) until I entered the activation code in my e-mail.

I am now being told that, because my friend gave me a trial pass; I am not entitled to my 30 days of game time that should have came with the game. I have not reaped any of the benefits the 1.0 players received.

Has anyone else had this problem?

[Welsper59]

snip

It seems kinda understandable (given the system that's in place). Evidently the SE account (separate from your FFXIV one) that you use now, is tied to the 1.0 buddy pass. Basically, you needed to have created a completely new SE account to have the 2.0 benefits/freetime added. It's really just an unfortunate situation for you. Ideally, the CS folks that you dealt with are just working under policy, rather than just intentionally trying to be unhelpful.

[tort]

From what I can tell, they told you that you are entitled to the 30 days if you register the code.
You have been able to play because you technically are a 1.0 player, and you've been playing based on that starting with the early access, which you had to put a code in for.

yeah, sadly; the key is not valid (just tried it -.-) states that it's already redeemed on another account (my current play account) heh.

Hi where did you find the live chat link to talk to them?!

https://support.na.square-enix.com/c...Password-Chat2

--

And I totally get the policy thing, it's just a bummer that they weren't more forward about the game being a full version of the game, despite their own user agreement stating it's only a trial. They should definitely of had a warning telling players who received buddy passes not to buy the game, rather than just let them go out and buy the game.. ><

I wish I was you right now. To be able to get my veteran rewards early would make my day big time. You received a buddy pass, from your friend, so technically that makes you a returning 1.0 player.

What are ya gonna do? Quit after being charged, or just get over it? That really seems to be your only two options at the moment. I'd say to just suck it up and smile that you get veteran rewards early.

Lol, I didn't mention anything about quitting. That's a sad excuse for anyone to use, no one ever quits. I love the game. I'm just bummed they are taking my money, + my extra 29.99, and telling me otherwise, without a warning stating otherwise. The veteran rewards are pretty meh. Yeah, I got a potion of fantasia which I'll never use, because I am happy with my Lalafell., and a precursor minion which can't even be used in a dungeon to follow you around xD, only in the world; but there are so many cooler minions that the vet minion.