Hello!

This thread was brought to my attention from the community team so that a response could be provided from the Game Master perspective.

If a customer is reported for absentee play, we will investigate them for that violation. Our investigations use various means to determine if a customer is attending to the game or using some means of automating gameplay so they are able to play the game while away from the computer. We can definitely understand the concerns that may be raised about inaccurate investigations, which is why we use several different means of determining absentee play. Provided you are not away from the computer and able to respond to a GM if necessary, then it is highly unlikely that it would be determined that you are guilty of an absentee play violation.

In terms of account actions, absentee play is considered equivalent to third party program use, which requires a suspensions for a first offense. Prior violations may cause this to result in the termination of the account, depending on the results of an account review.

I hope this provided a bit more insight into how GMs handle these reports and investigations. I have tried to stay away from speaking in complete absolutes about specific situations, since each situation is different and requires an actual investigation to determine the outcome.

LGM Enkrateia