This is the extent of Square Enix customer support, spread the word.

[BlackShroudMercs]

Very odd, I have seen countless threads in here that are filled with complaints about SEs customer service, its quite obvious it really has major issues. People can't even pay for their sub fees because of errors and SE hasn't been any help from what I have seen, they just blame the players..

I see this game only maintaining a small pop in NA after a time. The support just isn't there and that's very important to have in an MMO.

Sorry for her experience, like so many others have done you'll have to write it off as a loss most likely and move on..sad, but that's the game at this point.

[JowyAvilon]

Very odd, I have seen countless threads in here that are filled with complaints about SEs customer service, its quite obvious it really has major issues. People can't even pay for their sub fees because of errors and SE hasn't been any help from what I have seen, they just blame the players..

I see this game only maintaining a small pop in NA after a time. The support just isn't there and that's very important to have in an MMO.

Sorry for her experience, like so many others have done you'll have to write it off as a loss most likely and move on..sad, but that's the game at this point.

Yeah, which is sad, cause the game itself is very enjoyable and I love playing it. As I posted in another thread...somewhere xD it won't bother them any, but if her account is permanently gone, they're going to be losing a total of 4 more *my girlfriend included* people from the game. The sad thing is, if she gets/got the account back, she was even going to invest even more money into em by buying the physical security token and i was going to pay for 3 months out right when subs came due for payment when the free days ran out.

[Raist]

Yeah, which is sad, cause the game itself is very enjoyable and I love playing it. As I posted in another thread...somewhere xD it won't bother them any, but if her account is permanently gone, they're going to be losing a total of 4 more *my girlfriend included* people from the game. The sad thing is, if she gets/got the account back, she was even going to invest even more money into em by buying the physical security token and i was going to pay for 3 months out right when subs came due for payment when the free days ran out.

That's a large part of the problem.... people aren't understanding just how big a risk their accounts are under without proper security. The tokens were created specifically to address rampant hacking that was going on in XI--RMT's made tons of money off of hacked accounts over the years prior to this additional layer of security.

NO one should be playing these games without at least the free token (provided you can run it on your phone). If not, buying the physical token is a wortwhile investment, considering how much you will potentially invest in the game. And they last a long time...mine is from the original pre-order batches and is still running just fine. And I logged in almost daily to XI for years, only out of game a max of maybe 10 or 12 months (part of that from the earhquake downtime), AND I used it in the 1.0 beta and have been using it since the 2.0 beta4 as well.

[Kraggy]

NO one should be playing these games without at least the free token (provided you can run it on your phone). If not, buying the physical token is a wortwhile investment, considering how much you will potentially invest in the game. And they last a long time...mine is from the original pre-order batches and is still running just fine. And I logged in almost daily to XI for years, only out of game a max of maybe 10 or 12 months (part of that from the earhquake downtime), AND I used it in the 1.0 beta and have been using it since the 2.0 beta4 as well.

Tokens are a major PITA, especially when web forums like SE's log you out when you leave them and so have to log in again and use the damned token. Logging into one's account and the game is fine, but I'm not going to piss about with the damned thing just to log into their forums, life's too short for that.

[MisaCeliousa]

Tokens are a major PITA, especially when web forums like SE's log you out when you leave them and so have to log in again and use the damned token. Logging into one's account and the game is fine, but I'm not going to piss about with the damned thing just to log into their forums, life's too short for that.

really? I'm always logged in on the forums o.o

[Eylev]

Tokens are a major PITA, especially when web forums like SE's log you out when you leave them and so have to log in again and use the damned token. Logging into one's account and the game is fine, but I'm not going to piss about with the damned thing just to log into their forums, life's too short for that.

Really..? i always logged on to the forum.. after i keyed once..

[KisaiTenshi]

Tokens are a major PITA, especially when web forums like SE's log you out when you leave them and so have to log in again and use the damned token. Logging into one's account and the game is fine, but I'm not going to piss about with the damned thing just to log into their forums, life's too short for that.

really? I'm always logged in on the forums o.o

Really..? i always logged on to the forum.. after i keyed once..

Same, I'm always logged in. Even after two reboots. I also didn't tick any "save" box AFAIK.

The part that is obnoxious is having to login "twice" to get into the forum.

Anyway, the tokens should be mandatory for all games. I've never been hacked, ever. I've been on the internet for almost 20 years. When people were still using Win95/win98 hacking was rampant because the nature of the OS just wasn't secure. WinXP is far better, but the stock configuration, still is not secure enough. Vista and 7 actually prompt you before running things that are suspicious and are a lot more safe.

That said... hacking is almost universally a result of email skimming or shared passwords if you weren't doing something nefarious. You can get gmail and such to do SSO two-factor authentication as well, but unfortunately it's extremely convoluted to do. https://support.google.com/accounts/answer/180744?hl=en , basically having to enter the second password every time you use a new machine... or erase the cookies from it.