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  1. #1
    Player
    Wyverm's Avatar
    Join Date
    Sep 2013
    Posts
    20
    Character
    Wyvern Hakosen
    World
    Behemoth
    Main Class
    Lancer Lv 38
    Quote Originally Posted by Orma View Post
    Correct me if you've already done it, but have you gone to the old square enix account management site https://secure.square-enix.com/accou...n?cont=account and tried to remove the credit card or update the information of your credit card here AND THEN trying to wait and try again at the mogstation? I have a feeling it might have saved some wrong info or kept it there thinking that you already have a credit card to it and giving you weird errors. Some people have had success with this on reddit and I think I saw a post about it here. So the process is:

    1. Log in to https://secure.square-enix.com/accou...n?cont=account
    2. Go to Regist/Update Payment Information Tab and either remove CC or Update CC there
    2. Try purchasing at Mogstation
    3. If you continue having errors, try waiting 24-48 hours and try again.

    Again, some people has had luck with this.
    I am myself a 1.0 non-legacy and have no issues subscribing. I didn't subscribe to 1.0 and only bought the game so there was no credit card registered on the old square website. I hope you guys get it worked out.
    Already tried that: "There is no registered card information."
    (1)

  2. #2
    Player
    Legionz's Avatar
    Join Date
    Aug 2013
    Posts
    25
    Character
    Nephalem Rathok
    World
    Hyperion
    Main Class
    Dark Knight Lv 80
    Quote Originally Posted by Wyverm View Post
    Already tried that: "There is no registered card information."
    She is correct there is nothing to change for us. We have basically been forgotten, i've never encountered such an error before. This is simply astonishing and disappointing, have not been able to play for 5 days now.
    (0)