Results 1 to 10 of 11

Thread: Charged 30 USD?

Hybrid View

  1. #1
    Player
    Eshura's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    96
    Character
    Kanika Khayyam
    World
    Balmung
    Main Class
    Dancer Lv 82
    Didn't think of that... I sent in a support ticket anyway... and I'll check back what my account says later.

    Looks like that's what it was, I had to figure out how to look up pending charges, and SE was listed. Thanks for the tip C-croft.
    (0)
    Last edited by Eshura; 09-18-2013 at 08:07 AM.

  2. #2
    Player
    C-croft's Avatar
    Join Date
    Sep 2012
    Posts
    907
    Character
    Cloudcroft Ieyasu
    World
    Goblin
    Main Class
    Marauder Lv 52
    Quote Originally Posted by Eshura View Post
    Didn't think of that... I sent in a support ticket anyway... and I'll check back what my account says later.

    Looks like that's what it was, I had to figure out how to look up pending charges, and SE was listed. Thanks for the tip C-croft.
    No prob! This happens whenever a company goes to take payment, something gets hung up and then they reprocess it. My company(the employees in the field for the company I work for) has done this without realizing the implications. Most likely, either SE or their third party handling payments does not send a rescind request when attempting to take the payment again for the original payment request.
    (0)

  3. #3
    Player
    Yoseph's Avatar
    Join Date
    Aug 2013
    Posts
    35
    Character
    Brother John
    World
    Balmung
    Main Class
    Arcanist Lv 38
    Actually, they have no cause for any hold charges for the subscription. It is a double effort and a violation of Visa/MC rules. The only reason that they should place a hold on the funds is because of a pending charge, which should never happen for a 30 day subscription fee. The charge should process as a single, complete transaction on the date that the subscription begins. If a card is declined, they are required to notify the customer, if it is accepted they are required to provide a receipt. For SE, that must be done by EMAIL, but so far, they have not mentioned anything about any charge to my card.
    (0)